Application Support Engineer

7 days ago

Leeds, United Kingdom Fruition IT Full time

Job Title: Application Support Engineer
Location: Remote (UK-based) - Travel once per month to Leeds office

Employment - 9 months - Fixed-term contract
Salary: Up to £40,000

Why Apply?
 This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business Support application portfolio, ensuring smooth operation and providing expert technical support across various systems. If you're looking to advance your career in application support and work within a dynamic, international team, this is the perfect role for you.

Application Support Engineer Responsibilities:

  • Take ownership of incidents, problems, and requests for support, managing and resolving them through the ServiceNow ticketing system.
  • Provide 2nd & 3rd line support across a range of applications in cloud, Azure, and on-premise environments.
  • Liaise with internal teams, software suppliers, and external vendors to develop system enhancements and resolve technical issues.
  • Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs), monitoring performance against agreed standards.
  • Administer and monitor critical applications, ensuring continuous service availability and performance.
  • Collaborate with cross-functional teams to formulate requirements and implement service improvements.
  • Develop and document detailed plans for the installation and commissioning of hardware/software updates and upgrades.
  • Provide support for application configuration management and work across key business functions to drive service improvement initiatives.

Application Support Engineer Requirements:

  • Proven experience in an application support role - 2nd & 3rd line level
  • Familiarity with enterprise applications such as CRM platforms (e.g., InterAction, Vuture, Poppulo), business services systems, and e-discovery tools like RelativityOne.
  • Proficiency in SQL (MS SQL), Power BI, SSRS, and tools like PowerShell scripting, Ansible, and Terraform.
  • Experience working with Service Level Agreements (SLAs) and operational level agreements (OLAs).
  • Proactive approach with strong problem-solving skills, able to analyse and resolve issues efficiently.
  • Excellent communication skills, with the ability to manage stakeholders across various teams and backgrounds.
  • Knowledge of Agile and DevOps methodologies is a plus.

What's in it for me?

  • Competitive salary , £40,000 per annum, depending on experience.
  • Remote working with flexible hours to support a healthy work-life balance.
  • Comprehensive healthcare benefits and wellness programmes.
  • Opportunities for professional development and training in emerging technologies.
  • A collaborative and dynamic international work environment, with the chance to work across different regions and markets.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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