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Customer Success Manager
4 months ago
Our Client Experience team is crucial to the success of our industry-renowned customer service function; this function is vital in enabling our clients to achieve their business goals.
Your key responsibilities as a Customer Success Manager will include:
- Assisting our customers throughout their journey from sales prospects to becoming active users of our products
- Delving into the world of customer loyalty and cultivating strong, enduring connections
- Ensuring customer success by anticipating and resolving issues before they arise; Stay ahead of the curve by proactively identifying opportunities and presenting cutting-edge solutions to help our customers thrive with our products.
- Staying informed about our diverse product offerings as well as our customers' businesses and requirements to provide insightful suggestions and recommendations
- Keeping a close eye on our customers to ensure they are consistently reaping the maximum benefits from our products and services
- Coordinating with internal teams to align our customers' needs with our products and services development strategy
- You must have asset management/industry experience
- You must possess exceptional presentation and communication skills
- You should have prior experience in customer success
- You must be skilled in exerting influence, engaging in negotiation, and effectively persuading others
- You should possess an analytical mindset and be inclined to make connections
- You have a strong familiarity with Microsoft 365, particularly Excel and PowerPoint
- You will need excellent relationship-building skills and client-facing experience
- You will ideally have a degree in Economics or Finance
- You will ideally have prior knowledge of Salesforce
- 25 days annual leave (option to buy an additional 5 days per year)
- Enhanced paternity, maternity, and shared parental leave
- Pension scheme
- Sponsored learning and development, including formal qualifications
- Health cover
- Discounted gym memberships
- Bike to Work scheme
- Eye care and flu jabs
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Versatile work options to support your unique work-life balance
- Becoming a part of Charity Challenges to raise money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sports activities