Area Service Manager

1 month ago


Gloucestershire, United Kingdom Jungheinrich UK Ltd Full time

Area Service Manager

Location: Field-based - Gloucester Area (requires regional travel)


Jungheinrich are seeking an experienced Area Service Manager to lead a team of Service Engineers in achieving top-tier customer service and After Sales targets. You'll drive operational excellence by ensuring high productivity, financial performance, and exceptional customer satisfaction through robust management practices and team support.


Key Responsibilities:

  • Lead, manage, and motivate Service Engineers to meet financial, operational, and customer service KPIs.
  • Ensure seamless communication and coordination with service support functions to maintain optimal service infrastructure.
  • Report on financial and operational targets and actively identify areas for service and process improvement.
  • Conduct customer review meetings, addressing issues proactively to enhance satisfaction and resolve complaints.
  • Uphold health, safety, and operational standards while supporting the professional development of team members.
  • Contribute to After Sales growth by spotting business opportunities within existing client relationships.


What You’ll Bring:

  • Experience: Proven management experience in customer service with exposure to engineering and SAP operating systems.
  • Skills: Strong people management, communication, analytical, and organizational skills. Competent in Microsoft Office.
  • Qualifications: Solid foundation in English and Maths.
  • Mobility: Full driving license and willingness to travel across the region.


Benefits Package:

  • 25 days holidays, plus 8 bank holidays
  • Stakeholder Pension matching up to 10% contributions.
  • Private Medical Insurance
  • Income Protection Scheme
  • Employee discount platform
  • 6 x death in service

Voluntary Schemes:

  • Simply Health
  • BUPA
  • Eye Care


Why Join Us? If you're a proactive leader with a passion for customer service and continuous improvement, this role offers the opportunity to make a tangible impact on our operations and customer relationships.


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