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Azure Desktop Engineer – (Azure Desktop / O365 / ITIL ) – SC Cleared - Outside IR35

Skills and Experience

Live SC clearance needed for this role

Essential:

• Demonstrable record of delivering results and meeting targets.
• Good analytical skills and the ability to develop solutions with focus on customer needs.
• Effective verbal and written communication skills at all levels.
• Ability to build and maintain customer relationships and exceed expectations.
• Understanding of corporate drivers such as the strategy, values and core behaviors.
• Strong analytical skills. Ability to create, interpret and present data effectively.
• Sound level of technical WINTEL understanding.
• Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs;
• Experience working in a secure environment
• Managing Modern Desktops - MD 101
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100
• 365 Desktop (Intune / EPM) Cloud experience
• Apple Mobile Phone / Apple Business Manager experience

This role should demonstrate knowledge and skills at SFIA level 4.

• Incident Management
• Customer service management
• Technical understanding

Essential (Professional Qualifications and Accreditation):

• ITIL v3/v4 Foundation
• Managing Modern Desktops - MD 101
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100

Desirable:

• Knowledge of operating IT systems within Government environments
• Working knowledge of ISO 9001, ISO20000 and ISO27001;
• O365 Accreditation

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.