Engagement Manager, EMEA

2 weeks ago

United Kingdom BioCatch Full time

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com

Title:

Engagement Manager


Summary:

We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by continued engagement with the customer. This role will work across multiple industries, with a primary focus on top tier Financial Institutions in North America.


Location:

Preference: United Kingdom

Secondary: France


Role Responsibilities:

  • Manage risks to efficacy of the BioCatch solution for our most strategic customers.
  • Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.
  • Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.
  • Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.
  • Develop the work breakdown structure and iterate with each project to maintain efficiency.
  • Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines.
  • Communicate customer expectations to the Solution Delivery team and Threat Analyst team when a project is in flow.
  • Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed.
  • Coach the project team and provide feedback to team members on performance and be open to feedback in turn.
  • Schedule and facilitate regular meetings with customers to provide updates on product releases, gather feedback on product roadmap, and motivate the customers to be early adopters of Biocatch’s most beneficial product enhancements and feature releases.
  • Advocate on behalf of your customers with BioCatch internal staff in Solutions, R&D, Products and Engineering.
  • Lead & present Quarterly Business Reviews to customer business owners to review achievements, set goals and plan timelines for envisioned projects.
  • Provide periodic updates to internal stakeholders on customer overall status and KPIs.
  • Prepare, review or provide input for Statement of Works. Validate technical feasibility and estimate effort for proposed work.
  • Pair with Strategic Account Managers to identify new sales opportunities.
  • Evangelize the BioCatch solution, present at conferences and enhance your personal brand in the cyber security domain.


Requirements:

  • 5 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers.
  • Ability to communicate, present and write in English. Knowledge of additional languages is a plus, particularly those frequently spoken in France, Germany, Netherlands are highly preferable.
  • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered.
  • Exceptionally strong verbal and written communication skills.
  • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
  • Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
  • Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
  • Advanced organizational and project management skills.
  • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. Possesses the ability to prioritize and handle multiple requests concurrently.
  • Expert ability to work in a team environment, by soliciting input and feedback. Ability to effectively manage conflict.
  • Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit.
  • Ability to be resourceful and operate effectively with minimal oversight

  • Vice President

    5 days ago

    United Kingdom ON24 Full time

    ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that...

  • Robert Walters Direct Sourcing EMEA | Securities Services Lawyer

    1 day ago

    United Kingdom Robert Walters Direct Sourcing EMEA Full time €600 - €650

    SECURITY SERVICES LAWYER 6-month contract Salary: £600 to £650 per day PAYE Inside IR35 Location: London (3 days a week in the office required) Keywords: Securities Services, Global Custody, Legal team, Contractor role, High profile client negotiations, Technical regulatory An exciting opportunity has arisen for a motivated and experienced Security...

  • Engagement Manager, EMEA

    5 days ago

    United Kingdom BioCatch Full time

    BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly...

  • Engagement Manager, EMEA

    5 days ago

    United Kingdom BioCatch Full time

    BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly...

  • Engagement Manager, EMEA

    5 days ago

    United Kingdom BioCatch Full time

    BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist....

  • Sales Compensation Manager

    4 weeks ago

    United Kingdom Redline Group Ltd Full time

    Are you an experienced Sales Manager / Business Development Manager with experience in EMEA Sales looking for your next move? Our Client, based in the West Country is expanding and seeks an experienced Business Development Manager - Military/Government/Security to build and increase EMEA sales of their leading range of Solutions and Applications. ...

  • Sourcing Manager

    3 days ago

    United Kingdom SRG Full time

    SRG are partnered with a well-established, US-headquartered, global organisation that is specialised in providing chemicals and materials to help with sustainability across the globe. We're hiring for a Sourcing Manager to cover the EMEA region, that will have a multitude of responsibilities across material sourcing, procurement, and expenditure. As...

  • EMEA & ANZ DM&I Cloud Alliance Manager

    4 weeks ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA & ANZ DM&I Cloud Alliance ManagerJob Description:Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...

  • EMEA Payroll Specialist

    3 weeks ago

    United Kingdom Lancesoft Ltd Full time

    Job Title: EMEA Payroll Specialist Location: Manchester, UK - 2 days onsite OR Remote in London visit once in a week to Manchester office Duration: 6 Months Contract Must Have: Native or fluent Flemish/Dutch Experience of managing Belgian payroll process (Headcount 500+) Experience with Time & Attendance systems (Pro-time knowledge) The EMEA Payroll...

  • EMEA Payroll Specialist

    4 weeks ago

    united kingdom Lancesoft Ltd Full time

    Job Title: EMEA Payroll SpecialistLocation: Manchester, UK - 2 days onsite OR Remote in London visit once in a week to Manchester officeDuration: 6 Months ContractMust Have:Native or fluent Flemish/DutchExperience of managing Belgian payroll process (Headcount 500+)Experience with Time & Attendance systems (Pro-time knowledge)The EMEA Payroll Specialist will...

  • EMEA Marketing Strategist, Microsoft

    4 weeks ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA Marketing Strategist, MicrosoftJob Description:WHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their...

  • EMEA Marketing Strategist, Microsoft

    1 month ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA Marketing Strategist, MicrosoftJob Description:WHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their...

  • Trade Compliance Manager/Senior Manager, EMEA

    3 days ago

    United Kingdom SHEIN Full time

    About SHEIN SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. Our mission is to help people...

  • Senior Employee Relations Partner EMEA

    5 days ago

    United Kingdom Abnormal Security Corporation Full time

    Join Abnormal Security, a fast-growing cybersecurity company, as a People Operations & Employee Relations Partner for the EMEA region. In this dynamic role, you will support employees and managers by addressing employee relations issues, ensuring compliance with internal policies and regional legislation, and enhancing the overall employee experience....

  • Purchasing Partner, EMEA

    5 days ago

    United Kingdom Intrepid Experience Full time

    Application Close Date: 27th December 2024 At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. The world needs more Intrepid people: The Purchasing...

  • Senior Sales Manager

    3 weeks ago

    United Kingdom Propeller Aero Full time

    About the RoleWe are seeking a highly motivated Senior Sales Manager to lead our sales efforts in the EMEA region. As a key member of our team, you will be responsible for driving sales growth and revenue expansion in this critical market.Your primary focus will be on developing and executing sales strategies that meet and exceed our business objectives....

  • Network Team Lead EMEA

    5 days ago

    United Kingdom Resolve Full time

    At Resolve, we are redefining how companies manage and resolve complex technology issues. We provide innovative solutions that streamline and automate the decision-making process for advertisers, helping them tackle challenges with confidence and speed. By combining cutting-edge AI, advanced analytics, and expert insights, we empower organisations to...

  • EMEA Customer Success Manager

    1 week ago

    United Kingdom Vodori Full time

    Vodori is in search of a dynamic, results-driven, and passionate Customer Success Manager (CSM) to join our team! The ideal candidate has a proven track record of building lasting relationships with customers, ensuring they achieve their desired outcomes while maximizing the value of the solutions they have purchased. You thrive in a fast-paced environment...

  • Head of Business Development for EMEA, Managing Director

    5 days ago

    United Kingdom worldwide.com Full time

    Executive Director, Business Development-EU/UK - Remote It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs –...

  • Solicitor - Regulatory law

    1 day ago

    United Kingdom Robert Walters Direct Sourcing EMEA Full time €600 - €650

    SECURITY SERVICES LAWYER 6-month contract Salary: £600 to £650 per day PAYE Inside IR35 Location: London (3 days a week in the office required) Securities Services, Global Custody, Legal team, Contractor role, High profile client negotiations, Technical regulatory An exciting opportunity has arisen for a motivated and experienced Security Services...