Account Manager

7 days ago


Leeds, Leeds, United Kingdom Intellect Group Full time

Account Manager

Location: Saltaire, Bradford

(Hybrid/Remote Available)

Drive Customer Success | Build Strategic Relationships | Grow Key Accounts

Are you passionate about building strong client relationships and driving business growth? Do you thrive in a fast-paced, customer-focused environment? If so, we have an exciting opportunity for you

About the Role

As an Account Manager, you will take ownership of a portfolio of high-value customer contracts, ensuring satisfaction, retention, and growth. You will work closely with key stakeholders to understand their needs, deliver value-driven solutions, and promote additional products and services.

What You'll Be Doing

  • Building Relationships – Develop long-term partnerships with clients, acting as their trusted advisor.
  • Driving Customer Success – Ensure customers get the most from the organisation's products and services, improving efficiency and scalability.
  • Growing Accounts – Identify opportunities to upsell and expand service offerings, aligning with customer goals.
  • Managing Renewals – Lead the contract renewal process, mitigating risks and ensuring retention.
  • Collaborating Internally – Work with internal teams across operations, product, and support to enhance the customer experience and drive innovation.

What We're Looking For

  • Customer-first mindset with strong commercial awareness.
  • 2-4 years of experience in account management, customer success, or strategic partnerships (ideally in Learning, SaaS, or similar markets such as EdTech).
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with CRM platforms (e.g. Hubspot) and learning management systems (LMS) is a plus.
    • Flexible working options – hybrid/remote available based on experience.
    • Opportunities for growth in a dynamic and supportive environment.
    • Be part of a team that values innovation, collaboration, and customer success.

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