Operations Manager
4 weeks ago
Job Title: Operations Manager
Company: AAIWA
Location: London, United Kingdom
About AAIWA:
AAIWA is a leading digital platform, poised to revolutionize the way people access home services, connecting customers with trusted professionals for various household needs. With a wide range of services including plumbing, electrical, beauty, cleaning, and more. Our mission is to make everyday life more convenient and enjoyable for millions of customers. As we expand our operations into, London UK, we are looking for a passionate and experienced Operations Manager to join our team and drive operational excellence.
Role Overview:
As an Operations Manager at AAIWA, you will play a pivotal role in ensuring the smooth operation of our platform and delivering exceptional service experiences to our customers. You will oversee various aspects of operations, including supplier management, service quality assurance, demand forecasting, scheduling, and customer experience management. We are looking for a dynamic and results-oriented individual with 6-8 years of experience in operations management who thrives in a fast-paced environment and is passionate about driving operational excellence.
Key Responsibilities:
- Analyze demand patterns and trends to forecast service demand in different locations and periods.
- Develop staffing plans and allocate resources to meet service demand and optimize service delivery efficiency.
- Oversee inventory management for consumable supplies and equipment required for service delivery, managing procurement, storage, and distribution.
- Monitor key performance metrics related to service delivery, customer satisfaction, and service professional performance, and analyse performance data to identify areas for improvement.
- Collaborate with cross-functional teams such as technology, product, and marketing to drive process improvements and enhance the scalability of AAIWA Company's operations.
Qualifications:
- Bachelor's degree or Master’s degree in Business Administration, Operations Management, or related field.
- 6-8 years of experience in operations management, preferably in the technology, e-commerce, or service industry.
- Strong analytical skills and ability to interpret data to drive informed decisions and process improvements.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Proven leadership abilities and experience in managing teams and driving performance.
- Ability to thrive in a fast-paced and dynamic environment, with a high degree of adaptability and resilience.
How to Apply:
If you are passionate about making a difference and driving operational excellence in a fast-growing technology company, we'd love to hear from you Please submit your resume and a cover letter outlining your relevant experience.
Join us in our mission to revolutionize home services and make everyday life more convenient for millions of customers across UK
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