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Senior Account Manager

1 month ago

United Kingdom Tag Full time

Senior Account Manager


Why choose Tag?

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.


We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.


As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.


Tag respects individuality and the power of collaboration, turning big ideas into impactful results.


The Role:

This role is perfect for a current Senior Account Manager looking for a new challenger, or an Account Manager ready to advance in their career.

You will be responsible for the day-to-day operations on one of Tag’s B2B Creative Production accounts. You will act as the glue between our clients and internal teams, working alongside Project Managers to deliver best in class work. You’ll also support the Account Director and Group Account Directors in identifying opportunities and cultivating new client relationships.


Job Qualifications:

  • Experience working in creative agencies, production services or marketing functions working in the B2B sector, ideally professional services.
  • Experience in integrated production (broadcast, digital, print) is preferable
  • Ability to lead projects from brief to completion
  • Good interpersonal/communication skills, capable of working well with peers in other teams both in person and remotely
  • Ability to communicate with senior stakeholders externally, with strong client facing and presentation skills (both written and verbal)
  • Good analytical and numerical skills - finance acumen
  • Understanding of technology tools such as workflow, automation and asset management tools is a plus
  • Proactive and can-do approach with demonstrated problem solving abilities
  • Proficient in Microsoft tools, Excel & PowerPoint to medium-advanced level
  • Positive can-do attitude, and a true team player


Responsibilities:

  • Oversee briefs from start to completion, ensuring quality at every stage. Work alongside Project Managers to manage budgets and timings
  • Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
  • Be the central conduit for all project communication and status updates
  • Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity
  • Efficiently manage and prioritize tasks, adjusting to fluctuations in workload during peak periods
  • Support Account Director and Group Directors in identifying new business and organic growth opportunities, help in creating client facing proposals and presentations
  • Resolve issues escalated by the client and escalate significant issues to Account Directors and Group Account Directors
  • Develop quarterly client review presentations and use feedback received from client in those discussions to initiate account improvements
  • Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
  • Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices
  • Manage weekly finance reporting and assist in forecasting activities
  • Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets
  • Understand financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expenses


As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.