Customer Service Team Supervisor

6 days ago


Reigate, United Kingdom Macro Full time

Customer Service Team Supervisor Ref: VN071 Reigate, UK


The Opportunity


We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Team Supervisor.


In this role, you will be responsible for providing exceptional customer service and support to our clients. You will lead, organise, motivate and coach a team to achieve a consistent customer focused service that delivers Help Desk performance within agreed service and quality levels.


You will be the first point of contact for all stakeholders regarding FM Service Desk, client representatives, Customers, Macro OPS Team and suppliers.


Main Responsibilities


Encourage and communicate with employees to ensure that they understand their roles and deliver a consistent service to customers.


Conduct contract-specific awareness and training sessions.


Take calls as required by the schedule forecast.


Share ‘on call’ duties with other members of FM24 management team.


Quality monitoring within FM24 QM programme including telephone calls, event entry and email appropriateness.


Work closely with other Team Leaders to ensure relevant updates between teams to support the smooth running and effective resource utilisation of the Service Desk.


Take responsibility for delivery of particular elements of Service Desk service allocated to their team.


Administration of temporary staff requirements, including reviews.


Take an active role in preparation and delivery of training.


Effective attendance management including conducting back-to-work interviews.

Personal development reviews and follow ups for permanent staff.


Customer / contractor issues initial research and reporting.


Shift handover and management.


Performance management including provision of regular reports.


Ensure adherence to processes and schedule monitoring.


Clear communication to teams.


Proactive resource management including scheduling of staff.


Regular effective coaching.


Management of HR and operational queries raised by team, escalating as necessary.


Escalation of performance issues / complaint information to line manager to ensure awareness of current issues.


Action of Disaster Recovery and Business Continuity plans as necessary.


Ensure team are aware and adhere to FM24 Help Desk guidelines and Health and Safety requirements.


The ideal candidate will have:


Excellent time management that achieves Help Desk objectives.


Customer service skills gained in a call center / help desk environment.


Excellent communication skills (written and verbal) that ensure messages are received and understood.


Decision making ability.


Organisational skills.


Microsoft office skills, MS Excel in particular.


Client liaison experience that supports FM24 objectives and service delivery.


Conscientious approach to team leadership and customer delivery.


Ability to work on own initiative and still remain a team player.

Proactive decision maker skills.


A strong people focus/approachable.


Flexibility and organised approach.


Ability to remain objective under pressure.



Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.



  • Reigate, United Kingdom Macro Full time

    Customer Service Team Supervisor Ref: VN071 Reigate, UKThe OpportunityWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Team Supervisor. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will lead, organise, motivate and coach a team to...


  • Reigate, United Kingdom Macro Full time

    Job Description Customer Service Team Supervisor Ref: VN071 Reigate, UK The Opportunity We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Team Supervisor. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will lead, organise, motivate...


  • Reigate, United Kingdom Macro Full time

    Customer Service Team Supervisor Ref: VN071 Reigate, UKThe OpportunityWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Team Supervisor. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will lead, organise, motivate and coach a team to...


  • Reigate, Surrey, United Kingdom Macro Full time

    Customer Service Team LeaderWe are seeking a highly motivated and customer-oriented individual to lead our Customer Service Team as a Customer Service Team Leader. This role is responsible for providing exceptional customer service and support to our clients, while leading, organizing, motivating and coaching a team to achieve a consistent customer-focused...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a highly experienced and dynamic Team Supervisor to manage and inspire our team in the UK. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Lead, motivate, and support the team to meet performance targets...


  • Reigate, United Kingdom Opus Business Systems LtdT.A Telecom Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?We have an exciting opportunity for a Support Specialist to join our Client Relations team at Opus Business Systems Ltd/T.A Telecom. As a key member of our Service Delivery Team, you will play a crucial role in...

  • Supervisor

    6 months ago


    Reigate, United Kingdom The Black Horse, Reigate Full time

    **Supervisor** We're looking for fun and passionate people to join our fantastic front-of-house team as a **Supervisor.** Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond...


  • Reigate, United Kingdom Specialist Recruit International Full time

    **Customer Service Advisor Coordinator** **Salary**:£22,000 - £28,000p.a. dependant on experience - **Location**: Sidlow, Reigate - **Hours**: 8am - 6pm Monday to Friday (and every other Saturday morning once training completed) - Individuals MUST be a car driver / owner Our client are looking for a confident and professional Customer Service...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Customer Service RolebeBee Professionals in Reigate is seeking a skilled Customer Service Representative to deliver exceptional service and support to our customers.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Reigate is seeking enthusiastic and dedicated individuals to fill Customer Service Representative positions. As a valued member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in...


  • Reigate, United Kingdom Southern Coop Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community **Putting U in Southern Co-op** Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Reigate, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have a strong ability to communicate effectively, both verbally and in writing, and will be able to handle a high volume of customer inquiries in a timely and professional manner.Responsibilities:Provide accurate and helpful...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for enthusiastic individuals to join our fast-paced environment at beBee Professionals in Reigate. As a Customer Service Ambassador, you will be part of our vibrant team, delivering excellent customer service and contributing to our operational success.About the Role:Engage with customers, providing exceptional service and support.Participate...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Reigate, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Reigate, Surrey, United Kingdom epyx Ltd Full time

    Job Title: Customer Service Representative - Service MaintenanceThis role involves working with our service centres to ensure customer satisfaction by handling inquiries, scheduling future work bookings, and providing technical support.We require an experienced Customer Service Representative to join our team in the Service Maintenance division. As a key...


  • Reigate, Surrey, United Kingdom Skipton Building Society Full time

    We are a mutual organisation owned by our members, not shareholders. Our colleagues say we are a great place to work.As a Customer Service Consultant within our Reigate Branch, you will work 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. You will engage in conversations to find out our customers' needs, providing...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Reigate, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...


  • Reigate, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum plus Area Allowance £5,200 Per Annum Closing Date: Wed, 12 Jun 2024 We are recruiting for a Customer Service Consultant within the Reigate Branch You have the...