Facilities Manager

2 weeks ago


Manchester, United Kingdom PRS Full time

Facilities Service Delivery Manager - Manchester City Centre

Recruiting for an experienced Facilities Service Delivery Manager, based City Centre Manchester.

You will play a key role in managing and optimising subcontractor and agency resources to meet business needs. This is a permanent role paying £40kpa. The ideal candidate will have minimum of 3 years' experience in supply chain roles ideally working within the Facilities Management sector.

Benefits:

  • Competitive salary
  • 30 days holiday (including bank holidays)
  • Medical Health Cash Plan
  • Company Sick Pay
  • Enhanced Pension Contribution
  • Life Assurance Scheme
  • Access to Perkbox benefits, including Wellbeing packages

About the Role:

Your responsibilities will include:

  • Identifying areas requiring additional subcontractor resources across geographical and service stream areas.
  • Sourcing and onboarding new subcontractors, negotiating financial and commercial terms, and ensuring appropriate coverage.
  • Collaborating with the National Planner to manage agency resource requests, ensuring availability of trained and certified personnel.
  • Coordinating with subcontractors and suppliers to ensure jobs are equipped with necessary resources, including arranging hires for planned and emergency works.
  • Negotiating and maintaining favourable commercial agreements with subcontractors and agencies.
  • Conducting regular performance reviews for subcontractors and agencies with clearly defined metrics.
  • Tracking, reviewing, and approving weekly agency hours, liaising with agencies, and raising purchase orders as needed.
  • Monitoring agency performance, escalating any concerns to the Operations Director.
  • Working closely with the Finance team to manage agency invoicing.
  • Investigating and resolving complaints related to subcontractors and agencies.
  • Ensuring subcontractors and agencies comply with health & safety requirements.
  • Managing codes of conduct for subcontractors and agencies, ensuring compliance with the latest versions.
  • Utilising Job Watch (CRM system) to monitor subcontractor and agency compliance, performance, and service delivery.
  • Implementing and upholding the company's H&S Management System within the Operations department.

About You:

To succeed in this role, you should have:

  • Strong written and verbal communication skills in English.
  • Relevant training or qualifications in Facilities Management.
  • Minimum of 3 years' experience in supply chain roles within sectors such as FM.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CAFM or similar facilities maintenance software.
  • Experience in managing subcontractors within a facilities management role (desirable).
  • Ability to follow logical, structured problem-solving processes.
  • Strong decision-making skills based on accurate data analysis.
  • Excellent client and supplier relationship management skills.
  • Flexibility to work different hours/shifts, including nights and weekends.
  • A strong customer focus with a commitment to high-quality service delivery.
  • Ability to handle multiple priorities under pressure and deliver quality results.
  • Exceptional time management and organizational skills.
  • Ability to maintain confidentiality regarding employee and client information.
  • Experience using the Big Change Job Watch platform (desirable).

This role requires a proactive and adaptable professional who thrives in a fast-paced environment. If you have a strong background in subcontractor and agency management and are looking for a dynamic opportunity, we encourage you to apply.


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