Customer Service Associate

3 weeks ago

Cumbernauld, United Kingdom The Adecco Group Full time

Customer Service/ Call centre Advisor.


Duration: 6 months contract with potential for extension or permanent transition

Hours: Full time 35 hours per week - 1 day at the weekend every other week.

Location: Cumbernauld - 100% office based including training.

Pay Rate: £12.21per hour

Shifts: Shifts from 7am until 11pm - Shifts will be delegated 6 weeks in Advance - Weekend work will be required, this will be every second weekend, only 1 day at the weekend.

Start dates: April 7th 2025


Job Description Summary

Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.


Skills & Experience Required:

  • Excellent customer service skills that build high levels of customer satisfaction within a call centre or customer service-related job in a service industry.
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment


General Duties:

  • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries on products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Responds to a high volume of inquiries, questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise.


Please apply with an up-to-date CV which must show evidence of the above to be considered.


Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.


Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

  • Customer Service Associate

    4 weeks ago

    Cumbernauld, United Kingdom The Adecco Group Full time

    Customer Service/ Call centre Advisors. - PART TIMEDuration: 6 months contract with potential for extensionHours: Part time, 20 hours per week, 3 evenings + 1 weekend shift. Weekend shift will be an 8-hour shift from 7am - 11pm flexible.Location: Cumbernauld - 100% office based including training.Pay Rate: £12.21per hourStart dates: April 16th 2025Job...

  • Customer Service Associate

    3 weeks ago

    Cumbernauld, United Kingdom The Adecco Group Full time

    Customer Service/ Call centre Advisors. - PART TIMEDuration: 6 months contract with potential for extensionHours: Part time, 20 hours per week, 3 evenings + 1 weekend shift. Weekend shift will be an 8-hour shift from 7am - 11pm flexible.Location: Cumbernauld - 100% office based including training.Pay Rate: £12.21per hourStart dates: April 16th 2025Job...

  • Customer Service Associate

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom The Adecco Group Full time €12

    Customer Service/ Call centre Advisor. Duration: 6 months contract with potential for extension or permanent transition Hours: Full time 35 hours per week - 1 day at the weekend every other week. Location: Cumbernauld - 100% office based including training. Pay Rate: £12.21per hour Shifts: Shifts from 7am until 11pm - Shifts will be delegated 6...

  • Customer Service Manager

    3 weeks ago

    Cumbernauld, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Customer Services ManagerOur client are a proud Scottish company specialising in hand-crafted furniture. Their showroom and factory in Uddingston showcase the best of Scottish craftsmanship. They are passionate about creating beautiful, high-quality furniture and providing exceptional customer service. Their highly skilled team share their ambition to make...

  • Customer Service Manager

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Customer Services Manager Our client are a proud Scottish company specialising in hand-crafted furniture. Their showroom and factory in Uddingston showcase the best of Scottish craftsmanship. They are passionate about creating beautiful, high-quality furniture and providing exceptional customer service. Their highly skilled team share their ambition to make...

  • Customer Service Advisor

    20 hours ago

    Cumbernauld, North Lanarkshire, United Kingdom Search Part time

    Exciting Customer Service OpportunityStart Dates: April/MayPay Rate: 12.21 per hour (weekly pay)Contract Type: Temporary with potential to go permanentLocation: CumbernauldHours: 20 hours, 4 days per week, shifts between 6pm - 11pm Monday - Friday and between 7am - 11pm Saturday or Sunday working on a rota basis (One full weekend day 8 hours, 3 half days...

  • Part Time Customer Advisor

    3 weeks ago

    Cumbernauld, United Kingdom Search Full time

    Customer Service Associate Part TimeLocation: CumbernauldStart Date: 7th April 2025Duration: 6 months (with potential for extension and permanent conversion)Pay Rate: 12.21 per hourPosition Available:10x part-time positions (20 hours weekly)10x full-time positions (35 hours weekly)Job Description Summary:We are currently looking for Customer Service...

  • Customer Service Specialist

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom MRL Consulting Group Full time

    Are you an experienced Customer Support Specialist with a passion for delivering exceptional service? Our client, a global leader in the electronics industry, is looking for a skilled professional to manage and enhance customer relationships, ensuring seamless support throughout the entire order process.This is a fantastic opportunity to join a dynamic and...

  • Customer Service Specialist

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom MRL Consulting Group Full time

    Are you an experienced Customer Support Specialist with a passion for delivering exceptional service? Our client, a global leader in the electronics industry, is looking for a skilled professional to manage and enhance customer relationships, ensuring seamless support throughout the entire order process.This is a fantastic opportunity to join a dynamic and...

  • Part Time Customer Service

    23 hours ago

    Cumbernauld, North Lanarkshire, United Kingdom Search Part time

    Part Time Customer ServiceApril start date 12.21 per hour weekly payTemporary contract - potential to go permCumbernauld Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 1 week of full time training* Do you have a passion for helping others? Do you have great...

  • Customer Service Associate

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom The Adecco Group Full time €12

    Customer Service/ Call centre Advisors. - PART TIME Duration: 6 months contract with potential for extension Hours: Part time, 20 hours per week, 3 evenings + 1 weekend shift. Weekend shift will be an 8-hour shift from 7am - 11pm flexible. Location: Cumbernauld - 100% office based including training. Pay Rate: £12.21per hour Start dates: April...

  • Service Administrator

    4 weeks ago

    Cumbernauld, United Kingdom ADECCO UK LTD Full time

    Job Title: Service AdministratorLocation: CumbernauldRemuneration: 13.85 - 14.36 per hour (Dependant on Experience)Contract Details: Temporary, 12-month contractResponsibilities:Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.Answer phone calls, gather fault...

  • Service Administrator

    4 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom ADECCO UK LTD Full time

    Job Title: Service AdministratorLocation: CumbernauldRemuneration: 13.85 - 14.36 per hour (Dependant on Experience)Contract Details: Temporary, 12-month contractResponsibilities:Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.Answer phone calls, gather fault...

  • Service Administrator

    3 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom ADECCO UK LTD Full time

    Job Title: Service AdministratorLocation: CumbernauldRemuneration: 13.85 - 14.36 per hour (Dependant on Experience)Contract Details: Temporary, 12-month contractResponsibilities:Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.Answer phone calls, gather fault...

  • Service Engineer

    2 weeks ago

    Cumbernauld, North Lanarkshire, United Kingdom Zepf Technologies UK Full time

    Zepf Technologies UK is at the forefront of innovation in container handling changeparts, delivering cutting-edge solutions that revolutionise packaging line efficiency. Our reputation for excellence and creative problem-solving has established us as an industry leader, trusted by global manufacturers to optimise their production processes.We're looking for...

  • Roads and Assets Services Manager REQ03934

    19 hours ago

    Cumbernauld, North Lanarkshire, United Kingdom North Lanarkshire Council Full time

    INTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate. *Fusion Assets, NLP LLP ...

  • Class 2 LGV Driver

    4 weeks ago

    Cumbernauld, United Kingdom Stericycle UK Full time

    As part of a busy transport team, our LGV Class 2 Drivers are responsible for the safe and timely collection, movement and unloading of healthcare waste on a designated route. If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Working 5 days over 7 and acting as a key point of...

  • Care & Support Practice Leader

    6 days ago

    Cumbernauld, North Lanarkshire, United Kingdom Ark People Housing Care Full time

    Care & Support Practice Leader Work Location: Hybrid - Across Scotland Hours: 37 hours per week Salary: £33,463.46 per annum Ark has been successfully supporting people with Learning Disabilities, Autism, Mental Health, and Complex Support needs to live good lives and make their home in their communities for 47 years. Providing over 16,000 hours of...

  • Academy Training Manager

    3 weeks ago

    Cumbernauld, United Kingdom Centrica Full time

    About your role:Reporting to the Academy Director, the Academy Training Manager will deliver effective leadership, management and facilitation of all training delivery within the designated Academy. They will be accountable for the efficient and effective management of the Academy sites under their remit and will lead the teams based within those sites. They...

  • Electric Controls Engineer

    2 days ago

    Cumbernauld, North Lanarkshire, United Kingdom Escape Recruitment Services Full time

    2 days ago Be among the first 25 applicantsEscape Recruitment Services provided pay rangeThis range is provided by Escape Recruitment Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeEscape Recruitment is working with a leading drinks manufacturer in North Lanarkshire to find an...