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Regional Housing Manager

3 months ago

Cumbria, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group are looking for a dedicated Regional Housing Manager to take on responsibility for leading, supporting and developing a team of area managers, housing officers and housing assistants. You will be joining our Homes Team and this role is remote with regular travel across North England, Scotland and Northern Ireland required. You will be responsible for leading regional planning and control of budget expenditure and manage resources to achieve value for money, ensure effective business assurance and compliance arrangements are in place including internal and client audit oversight and improvements, routinely liaise and consult with other UK Regional Managers and Area Manager on short/long term resource planning in the event that cross-region resource sharing is needed and Plan for and lead large scale and sometimes short-notice moves in your region and support this in other regions.


Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.


Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities will include:

  • Provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move-out, move-out, pre move-in, move-in and 14-day observation (settling in) visit appointments, while working collaboratively with industry partners to meet the required standards
  • Lead, plan, monitor and approve housing officer diaries in long term scheduling and short notice changes (sickness) and ensure that housing officers have sufficient time for standard appointments (c60% of their time) and to improve the lived experience of families, their community/patch and to engage with stakeholders (c40% of their time).
  • Routinely liaise and consult with other UK Regional Managers and Area Manager on short/long term resource planning in the event thatcross-region resource sharing is needed
  • Plan for and lead large scale and sometimes short-notice moves in your region and support this in other regions (may require UK travel)
  • Contribute to ensuring families and the places they live in receive a comprehensive and holistic patch service by raising, reporting and monitoring to a successful conclusion, any health and safety concerns or issues which impact on service families lived experience in their homes and/or the areas they live in


Key Requirements

  • Senior management experience working in a complex operational environment, providing housing management, community-based services or other related field
  • Full driving licence
  • Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team
  • Experience and demonstrable success in leading and implementing service change and new ways of working
  • Takes the initiative and is proactive in prioritising a diverse workload


Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

  • Maternity/paternity packages
  • Flexible Working Arrangements
  • Life Assurance
  • Enhanced Pension Scheme
  • Additional Annual Leave
  • Private Medical Insurance
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Retail Discounts
  • Childcare Assistance
  • Season Ticket Loans
  • Sick Pay Schemes
  • Personal Development Plans
  • Company Car/Car Allowance
  • Electric Vehicle Scheme