Payments Specialist
2 weeks ago
Senior SME Merchant Payments Specialist
We are looking for an experienced SME merchant payments specialist to join the product growth team for a Fintech Client.
Your role will focus on helping businesses find and integrate the right payment acceptance POS solutions. Through personalised consultations, you will assess merchant needs, recommend tailored solutions, and deliver a seamless customer experience.
This is a senior position requiring deep expertise in merchant acquiring and POS systems, along with a proven track record of success.
Key Responsibilities
Technical Consultation & Solutioning
- Assess merchant operations, challenges, and growth plans to recommend tailored payment solutions.
- Provide guidance on integration and deployment via phone or video calls.
- Develop detailed technical specifications to align solutions with merchant requirements.
Implementation & Onboarding
- Lead discovery sessions, solution demonstrations, and remote onboarding.
- Guide merchants through setup, troubleshooting, and performance validation.
- Train merchant teams on using payment systems effectively.
Account Management
- Serve as the primary technical contact for assigned merchants.
- Proactively monitor system performance, address support requests, and optimize solutions.
- Handle escalations and ensure adherence to service agreements.
Product Development Support
- Collect and analyse merchant feedback to influence product enhancements.
- Collaborate with engineering teams to define and test new features.
What You Bring
- Strong background in POS or payment services, with proven success in customer-facing roles.
- Expertise in merchant payment solutions in UK/Europe markets.
- Track record of exceeding revenue targets and delivering exceptional customer service.
- Analytical, organised, and able to troubleshoot effectively under pressure.
- A proactive, data-driven approach with excellent communication and relationship-building skills.
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