First Line Support

1 week ago

Greater Manchester, United Kingdom Talentbank Technology Partners Full time

1st / 2nd Line Support Engineer - Wigan



An experienced Help Desk / First Line Support Engineer is sought for a client based in Wigan. Due to new business wins, the business is investing in their Support Team to expand their ranks to support their growing client base.



As a Support Engineer you’ll have access to the opportunity to obtain professional certifications which will also see your base salary rise as well.



As a 1st Line Support Engineer, you will respond to email and phone support requests to maintain the effective operation of the clients IT systems to an agreed service level. The Desktop Support Engineer will be responsible for providing reactive and proactive maintenance activities. Other responsibilities / duties include:

  • Provide IT support to customers
  • Be the first point of contact within IT and provide first time fixes where possible
  • Handle telephone calls and managing tickets via customer portal
  • Handover incidents that can’t be resolved to 1st / 2nd Line Team as required



To be considered for the role you must:

  • Have experience working as a 1st / 2nd Line Support Engineer providing phone, email and deskside support – ideally in a high-volume environment
  • Working knowledge of:
  • Windows Operating Systems – Win7 / Win10 / O365
  • Microsoft Application Support – Outlook / Word / Excel
  • Active Directory / Exchange
  • Hardware Support – Desktops / Laptops / Printers
  • Service Now




To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your TalentBank Technology Consultant. Additionally, you can contact Matt Hudson, by exploring the TalentBank Technology website.



To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘TalentBank Technology’ on LinkedIn.

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