Service Desk Coordinator

2 weeks ago

Nottinghamshire, United Kingdom Complete Security Recruitment Full time

Fire & Security Role: Are you a Service Desk Coordinator, logging and distributing reactive calls to engineers?


Paying up to £29k


What can you expect as an employee:


Working hours: Monday – Friday, 8.00am – 5.00pm

Salary: Competitive - dependent on experience, skills and qualifications

Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday,

Cycle to Work Scheme, Employee Assistance Programme.


The ideal candidate would have:

  • Good IT skills and a familiarity with Microsoft packages are essential.
  • Excellent customer service skills.
  • You will be a team player with ambition.
  • Be able to communicate and build successful working relationships with customers and other employees.
  • Excellent verbal and written communication skills.
  • Administration qualification (desired).
  • Industry knowledge would be beneficial.

You should also have the ability to:

  • Work on your own initiative or as part of a team.
  • Work well under pressure and be able to meet deadlines.
  • Have good attention to details and organisation skills.
  • Have the desire to learn and continually improve your knowledge.


About the role:


We are seeking an enthusiastic and dedicated Incident Management Coordinator to join our Mansfield team. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.


Location: Mansfield

This is an excellent opportunity for an individual looking to grow their career and become a valued member of the Service & Maintenance team.


You should be positive and enthusiastic with excellent customer service skills.

The role involves:

  • Log and distribute reactive calls to engineers in line with SLAs/KPIs.
  • Liaise with site engineers to ensure jobs are responded to and updated in real time.
  • Process completed paperwork and action additional required where applicable.
  • Liaise with the customer to ensure all updates are communicated effectively.
  • Ensure completed calls are costed in accordance with contract terms.
  • General promotion of the Company and it’s services.
  • Updating/maintaining the Company’s maintenance software in line with compliance.


Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career

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