Head of CRM
4 weeks ago
With a strong commitment to growth and innovation, we are looking for a talented Head of CRM & Loyalty to lead our clients customer relationship management strategy and drive the business to new heights. This is a big opportunity for someone to lead with impact, conviction and confidence whilst working for a high performing senior leadership team.
As the Head of CRM & Loyalty, you will be responsible for overseeing and managing the evolution of the CRM and Loyalty strategy across all channels. You will lead a large, dedicated team of professionals and work closely with various departments to enhance customer engagement, loyalty, and retention. This role offers a unique opportunity to make a significant impact on the business by leveraging data-driven insights and innovative CRM tactics.
Key Responsibilities in the position of Head of CRM & Loyalty include:
- Leadership & Team Management: Lead, mentor, and develop a team of CRM professionals, fostering a culture of collaboration and continuous improvement.
- CRM Strategy Development: Develop and implement comprehensive CRM strategies to improve customer acquisition, engagement, and retention across all channels.
- Data Analysis & Insights: Utilise data analytics to understand customer behaviours, preferences, and trends. Translate these insights into actionable plans to enhance customer experiences.
- Multi-Channel Coordination: Ensure seamless integration and consistency of CRM initiatives across online and offline channels, including email, SMS, social media, and in-store experiences.
- Customer Journey Optimisation: Identify opportunities to enhance the customer journey, improving satisfaction and driving long-term loyalty.
- Performance Monitoring: Set KPIs and metrics to measure the effectiveness of CRM campaigns and initiatives, providing regular performance reports to senior management.
- Collaboration & Stakeholder Engagement: Work closely with marketing, sales, IT, and other departments to align CRM strategies with overall business objectives.
To be considered for the position of Head of CRM & Loyalty you will offer the following:
- Proven experience in a senior CRM role, ideally within a multi-channel retail environment.
- Track record of driving innovation and transformation
- Exceptional communication and influencing skills
- Strong leadership and team management skills, with experience leading large teams.
- Demonstrated ability to develop and execute successful CRM strategies.
- Proficiency in CRM tools and platforms, data analytics, and customer segmentation.
- Excellent analytical, problem-solving, and communication skills.
- A customer-centric mindset with a deep understanding of customer journey mapping and lifecycle management.
* A competitive salary and benefits package.
* A dynamic and supportive work environment.
* Opportunities for professional growth and career advancement.
* The chance to work with a talented and passionate team in a thriving industry.
BBBH31220
-
Head of CRM
1 month ago
Liverpool, United Kingdom Zachary Daniels Full timeJob Description Zachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM & Loyalty to be based in the North Wet (hybrid working).With a strong commitment to growth and innovation, we are looking for a talented Head of CRM & Loyalty to lead our clients customer relationship management strategy and...
-
Head of CRM
3 months ago
Liverpool, United Kingdom Zachary Daniels Full timeZachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM & Loyalty to be based in the North Wet (hybrid working). With a strong commitment to growth and innovation, we are looking for a talented Head of CRM & Loyalty to lead our clients customer relationship management strategy and drive the...
-
Head of Law
8 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Law and Social Justice wishes to appoint a Head of Law. This is an exciting opportunity to join a dynamic, innovative and globally oriented Law School which is in a process of transformation reflected in significant growth in terms of research activity, education portfolio and recruitment of academic members of staff. We are seeking to appoint...
-
Bar Staff
6 months ago
Liverpool, United Kingdom The Head of Steam Full timeWe have full and part time positions at the Head of Steam Liverpool. We are looking for some fantastic individuals to join our team in a fast paced environment. Applicants must have experience in hospitality and food service. If you are interested in becoming part of our amazing team please get in touch **Job Types**: Part-time, Permanent Pay: From...
-
Head of Finance Systems
6 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe Finance department is seeking to appoint a Head of Finance Systems. This a critical role within the Finance department, as it focuses on optimising system usage and supporting change initiatives. The university is currently in the process of migrating its ERP system (Unit4) to the cloud with the aims of enhancing efficiency, accessibility, and...
-
Chair and Head of The Department of Sociology
6 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Law and Social Justice wishes to appoint a Head of Department in Sociology, Social Policy and Criminology. The role of Head of Department will be fixed term until 31 July 2029 initially and will be offered in combination with a permanent post at Professorial level. You will be an inspirational academic leader, with a clear vision for success...
-
Head of Business Development and Strategy
1 week ago
Liverpool, Liverpool, United Kingdom FRC Group - Social Enterprise Full timeAbout the PositionWe are seeking a results-driven leader to drive business growth and expand our customer base as the Head of Business Development and Strategy. This is an exceptional opportunity for an experienced professional to join FRC Group - Social Enterprise and contribute to our mission to end furniture poverty while driving business success.The...
-
Chair and Head of Department
6 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe School of Histories, Languages and Cultures wishes to appoint a Head of Department in Languages, Cultures and Film. The role of Head of Department will be fixed term until 31.07.2029 initially and will be offered in combination with a permanent post at Professorial level. You will be an inspirational academic leader, with a clear vision for success and...
-
Head of Trials Management Grade 9
6 months ago
Liverpool, United Kingdom University of Liverpool Full timeThe Liverpool Clinical Trials Centre (LCTC) provides the infrastructure for the planning, design, conduct and analysis of therapeutic and other clinical trials, spanning from first-in-man to large randomised trials, and other high-quality designs. Clinical areas include paediatrics, neuroscience and cancer with over 110 staff contributing to the design,...
-
Head of Ecommerce
7 months ago
Liverpool, United Kingdom Bed Factory Direct Full time**About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Bed Factory Head of E-Commerce** A new extremely exciting role has become available at Bed Factory Direct. Bed Factory Direct is a leading player in the bed and furniture industry in the United Kingdom, committed to providing...
-
Head of Supporter and Alumni Communications
7 months ago
Liverpool, United Kingdom University of Liverpool Full timeWe are looking for a creative, goal-driven marketing and communications professional to join our growing team at the University of Liverpool. The Head of Supporter and Alumni Communications is a new role that is pivotal in supporting the Development and Alumni Relations team to create and deliver communication campaigns that will engage our global audiences...
-
Head of Technical Services
2 weeks ago
Liverpool, Liverpool, United Kingdom Allied Bakeries | part of Associated British Foods plc Full time**Job Description: Head of Application Support**">We are recruiting for a Head of Application Support to lead our Application Support and Technical Services teams within the Information Systems (IS) function.This role involves ensuring the smooth operation and maintenance of various business-critical applications across multiple business units.You will work...
-
Head of International Sales
1 month ago
Liverpool, United Kingdom Eligo Recruitment Full timeJob Title: Head of International Sales – Access Control SystemsCompany: Leading Global Security ManufacturerLocation: Remote with extensive international travelSalary: £100,000+ base salary, plus approximately £20,000 commission (flexibility for exceptional candidates)Travel Requirement: High; frequent international travel requiredReports to: Divisional...
-
Head of IT Operations and Support
5 days ago
Liverpool, Liverpool, United Kingdom Allied Bakeries | part of Associated British Foods plc Full time**Job Description:** Head of IT Operations and SupportAt Allied Bakeries | part of Associated British Foods plc, we are recruiting for a highly skilled Head of IT Operations and Support to join our Information Systems (IS) function. As a key member of our team, you will be responsible for leading the Application Support and Technical Services teams to...
-
Head of Partnerships
3 weeks ago
Liverpool, United Kingdom Travalyst Full timeAbout Us:Travalyst is a not-for-profit organisation working to identify – and help bring about – the systemic changes needed in order for sustainable travel to be taken out of the niche, and into the mainstream.We believe tourism can, and must, play a key role in achieving a sustainable future for our world; so we’re convening the key players, and...
-
Head of Technical Operations
4 days ago
Liverpool, Liverpool, United Kingdom Allied Bakeries | part of Associated British Foods plc Full time**About the Role:We are recruiting for a Head of Application Support who will lead the Application Support and Technical Services teams within the Information Systems (IS) function. As a senior leader, you will be responsible for steering the Application Support and Technical Services team towards excellence, while also managing strong and effective key...
-
Head of Vector Biology
6 months ago
Liverpool, United Kingdom Liverpool School of Tropical Medicine Full timeThe Head of Department for the Department of Vector Biology is a senior leadership role at LSTM. Reporting to the Deputy Director, you will provide strategic and visionary leadership across the department and join the executive decision-making body of the institute. You will operationalise the strategy for the Department of Vector Biology, which aligns with...
-
Head of High Value Giving
7 months ago
Liverpool, United Kingdom North West Air Ambulance Full timeJoin a life saving crew The Northwest Air Ambulance Charity (NWAA) provides rapid pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our...
-
Head of High Value Giving
7 months ago
Liverpool, United Kingdom North West Air Ambulance Full timeJoin a life saving crew The Northwest Air Ambulance Charity (NWAA) provides rapid pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our...
-
Sales Administrator
2 days ago
Liverpool, Liverpool, United Kingdom Law Office of Shaun Setareh Inc Full timeJob Title: Sales AdministratorLocation: Tewkesbury, UKEstimated Salary: £25,000 - £30,000 per annumCompany OverviewThe Law Office of Shaun Setareh Inc is a dynamic and fast-paced sales office seeking an experienced Sales Administrator to provide administrative support to the busy sales team.This role involves providing exceptional customer service,...