ServiceNow Senior Developer

3 days ago

Leeds, United Kingdom Mastek Full time

ServiceNow Senior Developer

Leeds, UK

Permanent Opportunity


Position Overview

We are seeking a highly skilled & experienced ServiceNow Senior Developer with a passion for innovation. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow partner.


In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing solutions on the ServiceNow platform, that align with our customers business strategies. You will collaborate with cross-functional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions.


Key Responsibilities


Platform Development & Configuration:

  • Design, develop & implement ServiceNow solutions, including custom applications, integrations & flows.
  • Configure, support & maintain core applications such as; ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.


Technical Leadership & Collaboration:

  • Serve as a technical lead providing guidance & best practices.
  • Collaborate with stakeholders to gather & analyse requirements, translating & documenting these into effective ServiceNow solutions.
  • Work with cross-functional teams to ensure seamless integration & delivery of end-to-end solutions.

Innovation & Continuous Improvement:

  • Stay current with ServiceNow best practices & industry trends to promote innovation.
  • Develop proof of concepts (POCs) for new ServiceNow features & capabilities.
  • Lead cross team initiatives to drive innovation ideas & see these through to fruition (with the prospect to re-purpose these capabilities across other customers).


System Administration & Support:

  • Perform regular system & application maintenance, ensuring optimal performance & stability.
  • Troubleshoot & resolve issues, providing timely & effective support to end-users.
  • Conduct system audits (when required) & prepare comprehensive documentation.


Training & Documentation:

  • Create technical documentation, including design documents, process flows & user guides.
  • Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base & customer systems (as appropriate)
  • Train & support end-users on ServiceNow functionalities & best practices.


Must Have Skills

  • Able to commute to the central Leeds office.
  • Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead role developer role.
  • Extensive experience with ServiceNow development, including scripting (JavaScript, Glide).
  • Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
  • Good understanding of ServiceNow out of the box architecture.
  • Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
  • Excellent analytical & problem-solving skills, with a strong attention to detail.
  • Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
  • ServiceNow Certified System Administrator (CSA).
  • ITIL v4 qualified.


Preferred Skills

  • Experience with Agile/Scrum methodologies & tools.
  • Good understanding of ServiceNow modules such as; ITOM, CSM & SPM.
  • Good understanding of the Atlassian products, such as Jira & Confluence.
  • Good understanding of authentication methods used within ServiceNow.
  • Certified Implementation Specialist (CIS), or other relevant certifications.

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