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ICT Field Engineer

1 month ago

Essex, United Kingdom School Business Services Full time
About Us:

School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.

About the Role:

We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands-on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end-users, this role is for you

As an ICT Field Engineer, you'll:

  • Support schools on-site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.

  • Provide remote assistance via our ICT Service Desk when required.

  • Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.

  • Participate in ICT projects, including network upgrades and security enhancements.

  • Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work-Life Balance That Matches School Life:

This role is offered on a Term Time Only basis, aligning with school term schedules. This means you'll enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value having school holidays free.

About You:

If you can demonstrate the following, we'd love to hear from you:

  • You will have excellent verbal and written communication skills, when delivering a professional level of communication to school accounts we work with.

  • You'll need to have an attention to detail, taking pride in the quality and accuracy of the work which you produce for our clients.

  • You'll be a great collaborator, with the ability to work productively and build relationships with internal business users and external vendors.

  • Some prior experience in a similar Finance role supporting clients will be advantageous.

  • Willingness to undertake an Enhanced DBS check.

Our Benefits:

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

  • Generous annual leave allowance of 36 days (28+8 bank holidays) pro-rata.

  • Hybrid or remote working across the country.

  • Learning & Development

  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.

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