Property Manager

4 weeks ago

London Area, United Kingdom Swoop Recruitment Full time

Do you have lettings or property management experience? We are searching for someone to join our client's growing, boutique, lettings agency.


This role would be overseeing a modest portfolio of 70 properties. We are looking for a team player who has a really strong attention to customer service and problem solving.


Key responsibilities:


Throughout tenancy

  • Responsibility for the management of a portfolio of properties
  • Liaising with both Landlords and Tenants
  • Working with the Lettings team to ensure seamless service for managed new tenancy starts, ends and renewals
  • Property inspections and reports for all managed properties, including Vacant Managed
  • Instructing and overseeing maintenance works and ensuring that all invoices are paid in a timely fashion
  • Setting up, closing and transferring utility accounts
  • Complaints handling in the first instance
  • Maintaining each property record so that all information and updates are available to other members of the team and the front office where appropriate
  • Ensuring that EDGE is kept up to date at all times
  • Arranging the renewal of GSR, EICRs and other relevant documents when applicable
  • Dealing with and processing insurance claims
  • Opening and processing all Property Management post


Start of tenancy

  • Setting up new managed properties
  • Sending Inventory check in reports to Landlords and Tenants
  • Sending Welcome Letters at the start of a tenancy


End of tenancy

  • Booking Inventory check outs and ensuring the clerk takes meter readings
  • Sending check out reports to Landlords and Tenants
  • Dealing with end of tenancy claims and liaising with MyDeposits

Experience and skills

  • Excellent communication skills (written and verbal)
  • Ability to deliver outstanding customer service
  • Strong organisational skills
  • Ability to work under pressure
  • Ability to problem solve
  • Ability to work effectively autonomously and with other team members

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