IT Operations Director

2 weeks ago


Slough, United Kingdom Hamilton Barnes 🌳 Full time

IT Operations Director - Global MSP


Are you ready to lead the charge in delivering exceptional IT services to complex and dynamic customers? If you’re a visionary leader with a passion for technology and operational excellence, this is the role for you


About the Role

As the IT Operations Director, you’ll play a critical role in ensuring seamless technology operations and delivering outstanding services that drive value for our diverse customer base. Collaborating with cross-functional teams, you’ll lead the strategic and operational aspects of IT delivery, infrastructure, and service excellence.

This is your opportunity to join a global market leader in the IT managed services space, known for empowering businesses with cutting-edge solutions and unparalleled expertise.


What You’ll Be Doing:

  • Overseeing end-to-end service delivery for complex customers, ensuring high quality and compliance.
  • Driving strategic operational improvements and fostering a DevOps culture.
  • Leading the design, deployment, and maintenance of secure IT infrastructure.
  • Managing vendors and optimising costs to meet customer needs.
  • Establishing proactive incident and problem management practices.
  • Scaling operations to meet growth while driving automation and efficiency.
  • Building and leading a talented, collaborative IT team.


What We’re Looking For:

  • Ideally come from a Managed Service background
  • Proven experience in leading complex IT operations in fast-paced environments.
  • Strong expertise in ITIL, Agile, and DevOps methodologies.
  • Knowledge of telecoms, cloud services, security, and cutting-edge IT solutions.
  • Familiarity with ITSM tools, monitoring, and AIOps platforms.
  • Excellent leadership, decision-making, and communication skills.
  • A customer-first approach with a drive to deliver innovation and value.


Salary + Location:

  • £100,000 basic salary + bonus + car allowance.
  • Hybrid working – 2 days per week in Slough



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