Technical Support Manager

3 months ago

Wollaston, United Kingdom Scott Bader Full time

As our new Technical Support Manager, you’ll act as a senior member of the technical service team providing support and advice on both new and established products, technologies and processes to the global Composite business and their customers.


You’ll define and lead a portfolio of strategic customer support projects, certification/approval programs and technical support activity in support of the global Composite business.


You will lead and manage a portfolio of technical support projects/programs to fully support the Global Composites business through managing laboratory work, supporting the commercial teams, communicating directly with customers, external partners and distributors, undertaking visits to customer premises and representing the company technically at symposia & conferences.


You’ll be recognised as our technical expert for Composite applications in key market sectors whilst managing job requests from Group Companies and applying technical knowledge and experience to answer or support job requests, inquiries or projects.


Some of your key responsibilities:

  • You’ll provide detailed technical correspondence and make recommendations to the commercial teams or directly to customers on the specification and best use of materials, production techniques (including dispensing equipment) and, in the event of a complaint, the correct course of action to take.
  • You will co-ordinate and provide, where appropriate, training and demonstrations to the commercial teams, distributors, customers and potential new customers in conjunction with other R&D team members.
  • You’ll initiate and manage composite approval programs on a global basis including negotiating the SOW (statement of work), managing the subsequent test program and submission of the final test report.
  • You will work closely with the Formulated Materials Development Team and Resin development team to provide market and customer insight into key development projects.
  • You’ll work with Product Management to provide final approval for technical input into all Composite data sheets and other literature.


What do I need to be successful in this role?

  • We’d love for you to hold a MSc or PhD in Polymer or Materials Related background.
  • You’ll have strong knowledge of global chemical regulations and the impact on business.
  • You have proven theoretical understanding and practical application of commonly used composite manufacturing techniques and processes.
  • You hold experience of scaling polymer manufacture to pilot and production scales.
  • You’re adept at managing a portfolio of extended customer and third party approval projects and programs.


What’s in it for me?

  • A competitive salary alongside inclusion into our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus scheme reinforces the Scott Bader principle of working together for a common goal and sharing in our successes.
  • Enhanced employer pension contribution whereby Scott Bader will contribute a maximum of 2x your contribution, up to a maximum of 10%.
  • Private medical insurance alongside a host of further discounts and employee benefit schemes .
  • 25 days annual leave entitlement plus Bank Holidays – We also offer the opportunity to purchase an additional 5 day’s annual leave in case you need a couple of extra days.
  • We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid. Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of £1000 in any one year.
  • Our Head Office sits within 44 acres of Northamptonshire countryside, nestled within the village of Wollaston. Access to free onsite car parking, electric car charging points, discounted cafeteria and even an onsite swimming pool.



Who are Scott Bader?

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.

We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Scott Bader is different to most other companies. Our business is based on the simple principle of maintaining a balance between our social purpose and business needs. In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.


Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

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