Operations specialist
2 weeks ago
Greetings from Pointspay
Pointspay is developing the future of spending and collecting loyalty points or miles when shopping online. Thanks to Pointspay, members of participating loyalty programs, including Air France/KLM Flying Blue and SAS EuroBonus, can shop at their preferred online shops and pay for their basket in points (or miles) or pay with cash and collect points towards their next reward.
Pointspay is the inventor of MarPay™. We bring a unique combination of growth marketing and payment to the e-commerce industry by connecting online shops with millions of affluent members from global leading travel and banking loyalty programs.
We are looking for an Operations specialist in the Operations department that will work closely with our merchants, commercial and product teams to help merchants go live, streamline processes and improve the overall effectiveness of our operations.
You are:
- Solution oriented: we are breaking barriers and need to constantly find better ways to do things.
- Resilient; building a company is a lot of fun but also challenging.
- Self-serving: you actively find and try out solutions yourself. You will find ways to acquire knowledge and skills if needed.
- A clear communicator: remote work requires strong communication both verbally and written.
- Tech savvy: natural interests in how tech can make your work easier and our customers’ experience better.
- Hands-on; you want to do the job, then suggest how to improve and drive those improvements.
- A facilitator: you enjoy working across teams, facilitating teamwork and cross-functional improvements.
- Versatile: you can put yourself in the shoes of customers, shoppers and team members to understand their perspective and what they need.
Key Responsibilities
- Customer Integration Support: Assist new customers in onboarding to Pointspay's network, ensuring seamless technical integration of payment solutions.
- Technical Guidance: Act as a coordinator for merchants, providing technical advice and solutions.
- Process Management: Drive onboarding processes, meet integration targets, and ensure customer satisfaction.
- Issue Resolution: Identify, troubleshoot, and escalate technical issues as needed.
- Knowledge Sharing: Manage knowledge bases for internal and external use.
- Testing & Feedback: Test new features and provide insights to improve processes.
Skills & Qualifications
- Languages: Fluency in English (B2+); Dutch and French is a strong plus.
- Technical Expertise:
- Knowledge of eCommerce plugins, payment platforms, and web languages (HTML, SQL, JavaScript).
- Experience with MySQL and writing queries is highly desirable.
Team Environment
You’ll join an international, collaborative team spread across global offices, focusing on knowledge sharing and collective problem-solving.
THE GOODIES WE OFFER
- Unique opportunity to develop the world’s first MarPay™ business
- Competitive salary dependent on experience
- Own company communications platform
- Own points-based incentive program
- Enjoy a day off on your birthday and many more...
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