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Field Services Engineer

2 months ago

England, United Kingdom New Iron, Inc. Full time

Field Services Engineer


New Iron is leading the search for Field Services Engineer in the UK to deploy and support our client’s process control and maintenance software.


The ideal candidate for this position possesses a strong analytical background, hands-on experience in semiconductor manufacturing, familiarity with external sensors, and basic knowledge of SQL.


Responsibilities:

  • Provide technical application support on sensor and software integration on semiconductor customers and fabs.
  • Coordinate with various cross-functional teams to develop and optimize data acquisition
  • Work with fab management and engineering on systems planning, improvement, and mechanisms that optimize quality and performance
  • Conduct installation, training, and sensor maintenance on and off customer sites.
  • Cultivate positive customer relationships
  • Clearly communicate customer needs/requirements to key partners
  • Analyze data to detect process faults using advanced software tools.
  • Identify process improvement opportunities through sensor technology and software solutions.
  • Conduct product training and troubleshooting on-site


Should Have:

  • 2-5+ years of experience in backend manufacturing processes
  • Demonstrate specialized knowledge in back-end semiconductor manufacturing processes, including chip packaging or assembly processes.
  • Proficiency in English (professional level minimum)
  • Excellent communication skills for building strong customer relationships
  • Strong adaptability to solve issues in the field with internal and external customers
  • Proficient in solving complex problems analytically
  • Excellent communication skills to interact with technical and non-technical members
  • Ability to be on-call support, work effectively in a global work environment, and travel 30-50%, depending on the project
  • Bachelor degree in Engineering, Industrial Engineering, CS or related field


Will make you competitive:

  • Understanding of semiconductor manufacturing or process control systems like FDC, APC, factory automation, SPC, RR Control, Tool maintenance, industrial engineering
  • Apply manufacturing experience to contribute to process and equipment engineering aspects


This is a direct-hire for a client based in UK. Principals only. Recruiters please do not contact this job poster.