Service Delivery Manager

2 days ago


Slough, United Kingdom TRIA Full time

Role: IT Service Delivery Manager

IR35 Status: Outside

Rate: Up to £470/day

Location: Slough (On-site, 5 days per week)

Duration: 6-9 months


The Opportunity:

We are seeking an experienced IT Service Delivery Manager to lead the transformation of IT services within a fast-paced organisation. You will implement ITIL-driven best practices, streamline processes, and reduce incidents to establish a proactive, high-performing IT service function. This role includes mentoring a team member to take over ongoing service management responsibilities.


Key Responsibilities:

  • Lead IT service transformation and implement ITIL frameworks.
  • Design efficient processes with SLAs, OLAs, and KPIs.
  • Reduce incidents through root cause analysis and preventive measures.
  • Mentor and develop the IT team for sustainable operations.
  • Implement ITSM tools and ensure robust documentation.


Requirements:

  • Proven experience in IT service transformation.
  • Deep knowledge of ITIL v3/v4 frameworks.
  • Strong leadership and stakeholder management skills.
  • ITIL Foundation Certification required (advanced certifications a plus).



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