Team Leader PM
1 month ago
The Team Leader PM responsible for managing daily service issues within the operation. You will collaborate with both hourly and management staff to address processes, safety protocols, staffing, and training needs. Additionally, this position ensures that operational efforts align to meet customer satisfaction by coordinating various tasks and requirements. You will play a key role in facilitating smooth execution of procedures and managing system operations.
Shift:
Saturday, 11 AM - 5 PM
What We Offer:
- Competitive salary
- Company pension scheme, plus discounts at major retailers (such as Apple), cinemas, and attractions (including Alton Towers and The London Eye), along with many other benefits
- Comprehensive training to help you excel in your role
- Opportunities for career advancement, supported by our “promotion from within” policy
Key Responsibilities:
- Coordinating daily center activities and resolving service issues
- Supporting the administrative team
- Overseeing employee training and development, ensuring compliance and accuracy, and managing a team to drive performance
- Providing customer service, handling escalated concerns and service requests
- Maintaining data systems for package operations, including auditing and analyzing operational information
- Managing center systems, databases, and office administration
- Driving results across all workgroups within the center
- Supervising two clerks
Your Skills:
- Customer-focused with integrity and initiative
- Strong interpersonal skills, including teamwork, conflict management, motivation, and the ability to provide constructive feedback
- Knowledge of UPS operations and internal systems is an advantage
- Excellent computer literacy, with proficiency in Microsoft Office
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