Senior Operations Manager

2 weeks ago

London Area, United Kingdom Corporate Travel Management (CTM) UK Full time

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.


At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel and events enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of service solutions spanning corporate travel, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk



About the Role


The Senior Event Operations Manager will work closely with the CTM M&E Event Management, Groups & Meetings, and Event Travel teams, the Operations Director, and the wider CTM business to optimise operational delivery, ensure the highest level of service for CTM customers, and contribute to the growth of the division.

This is an exciting leadership role, combining line management of a growing team of Events, Groups, and Meetings specialists, ownership and delivery of a diverse range of our clients’ meetings & events projects, and process improvement. The focus of the role is to support the team in providing world-class event coordination and project management services, to drive the efficiency of operational processes and procedures, and to contribute to the commercial growth of the business.



Skills & Experience

Minimum 5 years’ experience in meetings & events management, including project management of large-scale events (500+ attendees).

People management experience, able to lead by example, mentor, and inspire colleagues. Experience in setting and monitoring KPIs, people development and performance management.

Commercial acumen – experienced in client and supplier negotiation, client pitches and proposals, and supporting new business opportunities.

Excellent organisational skills – able to self-manage and prioritise own workload, as well as those of your team.

Strong verbal and written communication skills.

Flexible, prepared to work occasional unsociable hours during events, including weekends.

Positive, can-do attitude.

Ability to problem-solve, and prepared to make decisions when necessary.

Event technology experience preferred but not essential (preferably EventsAir).

Some experience or understanding of event-related travel management would be preferred.

Additional languages are not required but would be beneficial.



Key Responsibilities

Line management of, and oversight of projects managed by, Event Management and Groups & Meetings teams.

Overall responsibility for the project management and coordination of client meetings & events enquiries for up to 1000+ attendees.

Close coordination with Event Travel team and Operations Director to manage incoming enquiries, proposals, team workload and project resource.

Ongoing review, optimisation, and identifying of opportunities for automation of operational processes, to drive efficiencies and ensure the highest possible service levels for our clients.

Client relationship management, working closely with the CTM Account Management team, and working with the operational teams to drive incremental business through repeat bookings and upselling of additional services.

Supplier relationship management, and commercial negotiation to optimise yield.

Providing support to CTM Sales team on new business opportunities, attending client pitches where required and coordinating proposals.

Working with the Finance team to improve budgeting, billing and reconciliation processes, and ensuring operational teams are adhering to them.

Occasional travel and on-site event management/oversight.



Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.


Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.


Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

  • Annual Volunteer Day Leave to support a charity/cause of your choice
  • Offsetting all CTM employees’ travel
  • Partnership with South Pole – supporting sustainable community projects (local & global)
  • Paperless office initiatives & recycling options


If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.


CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.


CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.

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