Service Desk and Bookings Operations Manager
2 weeks ago
Service Desk & Booking Operations ManagerHouse of Willow Alexander – SidcupSalary: £32,000 – £38 000. depending on experienceHouse of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare for the launch of our new digital platform, we are now seeking aService Desk & Booking Operations Manager to become the operational heartbeat of the House.This is a central role responsible for managing all inbound enquiries, converting bookings, and orchestrating the flow of work onto our teams through our booking platform. You will ensure every customer receives a seamless, premium experience from the first conversation through to confirmed service.If you’re organised, confident on the phone, enjoy fast-paced coordination, and take pride in delivering a beautifully smooth operation, this role may be the perfect fit.The RoleYou will lead the day-to-day booking and service desk function, managing the front line of customer communication and ensuring all jobs are accurately structured within our booking platform.You will partner closely with our Operations Director to maintain an efficient diary, avoid conflicts, and keep vans running at profitable capacity. This role is hands-on, people-focused, and integral to the success of our service teams.Key ResponsibilitiesManage all inbound enquiries across phone, email, WhatsApp and websiteConvert enquiries into booked work with warmth, clarity and confidenceCreate and structure jobs accurately within our booking platformEnsure notes, timings, job details and access information are completeMonitor the diary, identify capacity gaps and optimise daily routesCommunicate clearly with customers regarding timings, availability and expectationsSupport sales where needed by explaining pricing, House Plans and membership optionsManage urgent changes or cancellations calmly and professionallyProduce simple daily and weekly performance reportsUphold a best-in-class customer experience across every touchpointWhat You BringExperience in a bookings, customer coordination, service desk, or operational roleConfidence and warmth on the phoneAbility to manage multiple enquiries while maintaining accuracyHighly organised with excellent attention to detailStrong problem-solving ability and a calm approach under pressureExperience using any kind of booking or scheduling toolA natural sense of communication and customer carePride in delivering a premium service standardWhy Join House of Willow AlexanderYou will join a brand in an exciting moment of growth, with a clear vision and a beautifully designed future. Our team culture combines creativity, care, and high operational standards. As the business expands, this role offers real opportunity for progression into senior operational management.This is not a call-centre role. It is the central coordination function that helps the House operate with elegance, efficiency and clarity.LocationSIDCUP- South East London HQ (office based role full time)
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Service Desk and Bookings Operations Manager
5 days ago
Sidcup, United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations ManagerHouse of Willow Alexander – SidcupSalary: £32,000 – £38 000. depending on experienceHouse of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare...
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Service Desk and Bookings Operations Manager
3 weeks ago
Sidcup, United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations ManagerHouse of Willow Alexander – SidcupSalary: £32,000 – £38 000. depending on experienceHouse of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare...
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Service Desk and Bookings Operations Manager
5 days ago
Sidcup, United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations Manager House of Willow Alexander – Sidcup Salary : £32,000 – £38 000. depending on experience House of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and...
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Service Desk and Bookings Operations Manager
2 hours ago
Sidcup, Greater London, United Kingdom House Of Willow Alexander Full time £32,000 - £50,000 per yearService Desk & Booking Operations ManagerHouse of Willow Alexander – SidcupSalary: £32,000 – £ depending on experienceHouse of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare for the...
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Service Desk and Bookings Operations Manager
2 weeks ago
Sidcup, Kent, United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations Manager House of Willow Alexander – Sidcup Salary: £32,000 – £38 000. depending on experience House of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and...
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Service Desk and Bookings Operations Manager
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london (sidcup), United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations Manager House of Willow Alexander – Sidcup Salary: £32,000 – £38 000. depending on experience House of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and...
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Sidcup, United Kingdom House Of Willow Alexander Full timeA premium service brand is seeking a Service Desk & Booking Operations Manager based in Sidcup, UK. In this role, you will manage all customer inquiries, convert them into bookings, and ensure a seamless experience. The position requires confidence on the phone, high organizational skills, and experience in customer coordination. You will be integral to the...
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Inbound sales and bookings coordinator
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Sidcup, Kent, United Kingdom House Of Willow Alexander Full timeService Desk & Booking Operations Manager depending on experience House of Willow Alexander is building one of the UK's most distinctive home & garden service institutions — a premium brand where craftsmanship, design, and service excellence come together. As we continue to grow and prepare for the launch of our new digital platform, we are now...
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