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Head of Process

2 months ago

Milton Keynes, United Kingdom Talent Works Full time

Salary: Up to £95,000 based on experience + £7,200 car allowance

Please note this role requires regular travel, and is hybrid with up to 3 days in the office.


Joining the Operational Change team as the Head of Process & Service Design, and play a crucial role in helping our client to optimise and enhance internal processes and customer-facing services to ensure efficiency, drive operational excellence and enhance customer satisfaction, all whilst achieving business objectives.


Day to day, this is some of what you can expect to be doing:

  • Building, improving, and renovating internal processes for a customer focused digital environment
  • Supporting stakeholders in Identifying key areas for process improvement or digitisation
  • Total focus on customer experience throughout the process improvement or development, specifically in the digital environment
  • Looking holistically at the business to ensure all areas are considered in the process
  • Using data analysis first, as well as operational insight to drive decision making and process improvement or build areas


What you’ll bring to the role


You’ll have proven experience in process improvement and service design, as well as strong track record leading cross-functional teams. You’ll also have:

  • Excellent analytical and problem-solving skills
  • Strong interpersonal and relationship building skills
  • Leadership and team management experience
  • Thought leadership and strategic mindset combined with a hands-on approach to delivery