Information Technology Support Specialist

2 months ago

London Area, United Kingdom Ampstek Full time

Role: IT Support Specialist

Location: London, UK

Job Type: Onsite

Inside IR35


Job Description:

We are looking for a proactive and technically skilled IT Support Specialist with expertise in MacOS, JAMF, and IT asset management to join our IT team. The ideal candidate will play a key role in providing technical support to end-users, managing macOS devices, and ensuring accurate tracking and management of IT assets. This role combines hands-on troubleshooting, device management with JAMF, and ensuring smooth workflows around asset procurement, inventory, and lifecycle management.


Key Responsibilities:

  • Provide technical support for MacOS devices, troubleshooting and resolving hardware, software, and network-related issues.
  • Manage and support the deployment, configuration, and maintenance of macOS devices using JAMF.
  • Ensure the timely and efficient resolution of helpdesk tickets, with a focus on MacOS-related issues.
  • Maintain accurate inventory records for all IT assets (e.g., MacBook, iMac, peripherals), ensuring proper tracking and lifecycle management.
  • Utilize JAMF for macOS device provisioning, security configurations, software deployments, and updates.
  • Set up, configure, and support new hardware, including Mac systems, peripherals, and mobile devices.
  • Assist in asset procurement and coordination, including overseeing ordering, delivery, setup, and returns of IT equipment.
  • Conduct regular audits of hardware and software inventories, ensuring accuracy and compliance with internal policies.
  • Collaborate with the procurement team to plan and track equipment replacements and upgrades.


Required Skills & Qualifications:

  • Proven experience in IT support, with a focus on MacOS systems.
  • In-depth experience with JAMF for managing macOS devices, software deployment, and system configurations.
  • Strong understanding of IT asset management principles, including inventory tracking, procurement, and lifecycle management.
  • Ability to troubleshoot and resolve hardware, software, and network issues on Mac systems.

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