Onsite Desktop Support Engineer

4 weeks ago

London Area, United Kingdom HCLTech Full time

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.


HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the start-up mind-set that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.


It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.


Job Description


Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2 years’ experience in experience in Mac\Windows Desktop support.

Candidates will need to be onsite & presentable, and customer facing and have strong customer service skills

Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds


Main Responsibilities

  • Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
  • Incident management - IT helpdesk consulting, break-fix support
  • Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc.
  • Planned software and hardware upgrade support


Job Requirements - Relevant Personnel must:

  • Have at least two years of relevant work experience
  • Have good understanding and communication skills
  • Have fluent or advanced written and spoken English language competency skills
  • Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
  • Have strong time management skills, with the ability to prioritize tasks and meet deadlines
  • Be responsible and hardworking
  • Have a college degree or above
  • Personnel with certifications equivalent to CompTIA A+, CompTIA Network+ are preferred


The role is exclusively onsite with no provision for remote work.


Benefits

  • A supportive, diverse, and global team with a brilliant culture.
  • Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
  • To know more about us visit – www.hcltech.com

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