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Support Engineer
2 weeks ago
- Keen to take on a role where you can develop your technical expertise in resolving IT issues, and learn new technologies?
- Want to be part of a dynamic team that enjoys access to further training and actively supports stakeholders and colleagues?
- Ready to join a fast-growing company that is not only increasing in size but also in influence, actively shaping the future of cloud solutions globally?
Practical Information:
Location: Wooburn Green, England| Reports to: Global Operations Support Director| Visa Requirements: Valid working visa for England| Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid
Join our team as a Support Engineer - L2, where you will be the first point of contact for our customers, addressing their queries with exceptional service. In this role, you will be providing Level 2 support for escalated issues and incidents, as well as managing incoming requests via phone, email, and our support tools. While using your customer service skills and with attention to detail, you will be delivering outstanding service and technical support.
Key responsibilities will include:
- Providing front-line, end-user, and administrator support for customers
- Following call logging, efficient backlog management, escalation process & procedures, and providing high-quality case documentation for all work performed on service requests
- Installing, configuring, and supporting the M365 suite on various customer platforms, including but not limited to pure cloud and hybrid environment
- Serving as the product expert for the M365 suite of applications and their capabilities
- Participating in technical problem-solving sessions, collaborations, training, and discussions to foster continuous learning, development, and teamwork
Your Competencies:
- 3+ Years Windows server administration experience
- 3+ years’ experience with Microsoft-based environment preferably Azure, Microsoft 365, AWS, Microsoft on-premise software solutions (e.g. AD, SCOM, SCCM, Exchange, Skype, SharePoint, SQL, desktop support, etc.)
- Any AWS/ Azure/ M365 Certificates are highly regarded
About You:
- Problem solver with solid technical skills and a passion for learning
- Demonstrating exceptional customer service competence in challenging environments and situations
- Effective communicator and collaborator
What's in it for you:
- Employee Share Program
- Social & Team Gatherings
- Upskilling through training & certifications
- Uncapped holidays after passing the probation period
Apply to join an award-winning employer
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