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Account Lead
1 month ago
Global GBS & Business Transformation Leader - Drive World-Class Shared Services
Are you a visionary leader with a passion for driving global business transformation? Do you excel at building and optimising Shared Service Centres (SSCs) and delivering exceptional results for multinational clients? If so, we want to hear from you
Role Overview:
As a Global GBS & Business Transformation Leader, you will be responsible for identifying and leading end-to-end GBS/SSC build and transformation projects, from greenfield to maturity. You will design and implement global Target Operating Models (TOM), oversee large-scale process migrations, and drive automation and efficiency improvements through RPA and other cutting-edge technologies.
This role requires a strategic thinker with a proven track record in GBS/SSC set-up and expansion, business transformation, and stakeholder management at a global level. You will act as a trusted advisor to senior stakeholders, providing strategic recommendations for operational improvements and driving significant value for our clients.
Primary Functions:
- Orchestrate comprehensive enterprise service centre (SSC/GBS) evolution initiatives, from foundational development to advanced refinement.
- Formulate and execute integrated global operational models for consolidated service and functional delivery.
- Spearhead enterprise business transformation activities, encompassing digital workflow augmentation, procedural refinement, and organisational restructuring.
- Direct extensive procedural transitions across diverse geographic regions, ensuring fluid operational continuity and enhanced performance.
- Coordinate cross-functional service provision (Financial, Talent, Supply, Technology, Legal) within shared operational platforms.
- Serve as a strategic advisor to executive leadership, offering actionable insights for performance enhancement.
- Conduct evaluative analysis, procedural audits, and alignment assessments for SSC/GBS implementation.
- Facilitate business expansion through engagement with potential partners, proposal generation, and acquisition of evolution projects.
- Cultivate and guide high-performance teams, promoting a culture of proficiency, innovation, and ongoing enhancement.
- Uphold adherence to best practices, industry benchmarks, and regulatory guidelines within consolidated service operations.
- Identify opportunities for client portfolio expansion.
- Construct mutually beneficial business arrangements.
- Cultivate strong connections with key client personnel.
- Develop strategies to address client operational challenges.
- Provide guidance to clients on optimizing operational profitability.
- Achieve and surpass defined sales and revenue goals.
- Enhance existing client relationships and foster long-term partnerships.
Required Competencies & Background:
- Demonstrated experience in leading enterprise service delivery, consolidated operations, or enterprise evolution roles.
- Extensive proficiency in SSC/GBS establishment, growth, and optimization across diverse functional areas (Financial, Talent, Supply, Technology, etc.).
- Substantial experience in procedural transition, digital workflow enhancement, and operational performance improvements.
- Documented success in managing complex, international evolution programs for multinational organisations.
- Advanced skills in stakeholder management, relationship development, and influencing at the senior leadership level.
- Comprehensive understanding of procedural standardization, operational frameworks, and service delivery protocols.
- Practical experience with digital workflow tools, enterprise resource planning systems (proprietary systems), and data analysis platforms.
- Strategic, practical, and solution-focused with an international perspective.
- Professional certifications related to project management, process improvement, or iterative development are advantageous.
- Business and financial understanding.
- Demonstrated experience in client relationship management.
- Documented history of achieving and exceeding performance targets.
- Experience in client portfolio growth.