Tehchnical Solutions Manager
2 weeks ago
Senior Customer Solutions Manager - E-commerce - Global Social Media Brand - London
Pivotal are proud to be working with a global social media brand who are looking for an ambitious Senior Customer Solutions Manager to join their e-commerce team based in London.
Launched in the UK in 2021 this is the first international expansion of the social media brand's e-commerce platform and through partnerships with Shopify and Square the aim is to become the number one player within social commerce which has already proven to have been a success with some of the biggest brands in the UK.
As a Customer Solution Manager, you will play a vital role in enabling successful e-commerce integrations. You'll collaborate with merchants, guide them through the integration process, and optimize product platforms to drive efficiency and scale success.
Responsibilities
- Partner with account management in pre-sales and onboarding of strategic merchants.
- Ensure successful integration with platforms such as Salesforce Commerce Cloud, Shopify, Netsuite, and more.
- Act as the trusted technical advisor to merchants.
- Provide expert advice on integration, best practices, and product knowledge.
- Collaborate with stakeholders to implement successful integrations.
- Ensure adherence to integration standards and governance.
- Work with clients and engineering teams to diagnose and resolve customer issues.
- Provide insights to guide the product roadmap.
- Comfortably manage multiple stakeholders in different time zones.
- Run API calls and debug seller requests when needed.
Requirements
- 5+ years in technical account management, pre-sales engineering, solution architecture, or customer success management.
- Hands-on experience with platforms like Salesforce Commerce Cloud, Shopify, or Netsuite. Familiarity with RESTful and SOAP APIs.
- Strong grasp of the e-commerce ecosystem, architecture, and system
To be considered for this opportunity apply within or contact Calum at Pivotal for a confidential discussion via email at calum@pivotallondon.co.uk
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