Senior Project Manager

1 month ago

Surbiton, United Kingdom Echo House Ltd Full time

Echo House is a market leader specialising in Creative & Technical Design, Artworking, Printing, Experiential Brand Activation, and Sustainable Production.


Our mission is to empower our clients by delivering exceptional design and quality products through a seamless integration of innovation, technology, and meticulous attention to detail to create experiences that go beyond expectations. We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, and maintaining an unwavering dedication to superior service.


SCOPE


Collaborative. Positive. Respectful. Organised. Exceptional People Skills.

As a Senior Project Manager, you will be a pivotal member of the team. Heading up accounts and projects, the role begins by receiving briefs directly from clients and account directors, and you will be responsible for defining requirements, aligning expectations, and determining exactly what is required in every detail. Working closely with the design and artworking studio, print, fabrication departments, logistics and installations – the role is all encompassing allowing you to embrace and direct all elements of a project’s lifecycle.


The briefs can include anything from a single graphic to a full nationwide bespoke build roll out with modelling and digital animation– all to be produced to the highest of standards and often within the tight deadlines. Working with clients ranging from world renowned museums to world leading luxury brands the project management must be diligent, consistent, and simply second to none.


Once settled, there is opportunity to build and head up an Accounts Hub. This will include a team of project managers, project coordinators and administrators who will report into their Hub leader as the team deliver outstanding creative projects.


MAIN DUTIES:


CLIENT AND PROJECT MANAGEMENT

  • Serve as the vital conduit between our company and clients, fostering relationships and engaging in meetings to understand new project briefs and unearth potential opportunities.
  • Assume responsibility for overseeing key clients and their project portfolio. This may require internal support particularly from your own hub, which entails additional management tasks.
  • Proactively drive work briefs from clients and develop commercial opportunities.
  • Bring Visual Merchandising and Creative direction to all project works – both in advisement to clients and direction for internal teams.
  • Manage expectations of clients, maintaining CPAs and managing workloads to ensure priorities are kept on top of, and deadlines are met.
  • Quoting projects, with support from account directors, and maintain budgets during project development.
  • Interpreting briefs into works orders to be quoted on our internal MIS system – requiring a degree of data entry and administration.
  • Co-ordination of spreadsheets for campaign roll outs, including managing data breakdowns for each team and analysing data for client quoting and alignment as well as appropriate departmental briefing.
  • Preparing installation briefs for bespoke jobs.
  • Echo aims to be the creative production extension of any brand. We seek to understand the brand as much or even better than our clients do so we can best support them and drive current and new business highly effectively.
  • The Senior Project Manager can offer both a project-based, and creative-based expertise on all works. This provides the client with a fully rounded service of both practical and creative direction on all their projects.


CREATIVE

  • Steer and shape conceptual design and development, extending to the design and production of every possible element within a retail environment. Vigilantly manage budgets and schedules, ensuring that the creative direction aligns with the client brief and brand values, whilst fostering, not inhibiting, creativity.
  • Lead and participate in creative brainstorming sessions with the creative and technical design teams and external agencies, facilitating the development of major projects throughout the creative process.


FINANCIAL AND COMMERCIAL MANAGEMENT

  • Being a Senior Project Manager carries the crucial responsibility of having a highly creative commercial awareness – both within our industry and the wider creative world. This ensures you can bring a well-rounded and innovative perspective on all works to our clients and their brands. Whether it’s keeping a keen eye on budgets and margins or realising the potential of a client’s business we expect our you to think outside the box and maximise all commercial opportunities.
  • Ensure all accounts are kept up to date and invoiced accurately on time.
  • Developing new business is a key responsibility and opportunity.


LEADERSHIP

  • Leading a hub, whilst being responsible for multiple project streams across a variety of brands and clients.
  • Overseeing and driving the day-to-day activities within your hub as well as supporting the development of all individuals within your team.
  • Driving best practice project management and account handling within your hub.
  • Aligning with other hub leaders and the wider management team on project deliveries and best practice benchmarks.
  • Reporting to the directors on work stream statuses, challenges, successes and opportunities.


TEAM WORK

  • Collaboration, communication, openness and respect are key pillars to the Echo culture and cannot be overstated.
  • Working within a team is essential to everything we do, and collaboration is the key to our success. Being a positive and constructive member of the team as well as Echo as a whole will not only ensure our success; it will also encourage growth with our clients.


GENERAL

  • Echo is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions.
  • Follow Echo’s sustainability policies and procedures.


EQUALITY AND DIVERSITY: We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy. www.echo-house.co.uk/company-policies

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