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NOC Engineer 6 month ftc

2 months ago

Warrington, United Kingdom IP-People Full time

Network Engineer (NOC) NOC Engineer 6 month ftc– Leading Fibre Alt Net provider


Great opportunity for a Network Engineer in the ISP/Telco space looking to advance their career with a leading and rapidly growing Fibre Alt Net Provider.


Key Accountabilities

  • Provide 2nd/3rd line support for customer fault management.
  • Monitor and troubleshoot core network infrastructure, customer networks, systems, and services, following ITIL best practices.
  • Carry out provisioning tasks, including automated and manual network element configurations, along with handling in-life add and configuration change requests.
  • Manage, optimize, and upgrade network and system performance.
  • Take ownership of the end-to-end fault lifecycle.
  • Collaborate with key third-party suppliers, manage external contractors, and escalate vendor issues to ensure timely fault resolution within agreed SLAs.
  • Lead the incident management process, providing regular updates to internal stakeholders and external customers on fault progress until resolution.
  • Enhance the monitoring architecture and systems to boost service resilience for customers.
  • Perform scheduled tasks /Manage network capacity.
  • Deliver key metrics and reports as required.


Experience and Knowledge


Essential:

  • Minimum 2 years' experience in a NOC environment.
  • CCNP/JNCIP certifications or relevant experience.
  • Network monitoring tools - Libre NMS, Nagios, Zabbix, Grafana.
  • Proven supplier management skills.
  • Strong customer-centric focus with an analytical approach to problem-solving.
  • Experience with network systems and basic system administration skills.