Bus Operations Sites Manager

2 weeks ago

Liverpool, United Kingdom Arriva UK Bus Full time

We are Arriva, a prominent transportation service provider committed to excellence and proudly serving communities across the North West and Wales. We are currently looking for a Sites Manager to oversee our Bootle and Southport sites as we expand our team and contribute to our mission of delivering outstanding service while ensuring operational efficiency and customer satisfaction.


If you are a multi-site manager from the transport industry, then please continue reading as we would love to hear from you


Key Responsibilities

  • Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Service Delivery with the compilation of annual budgets, forecasts and targets.
  • Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. Include relevant parties in the decision-making process and encourage empowerment whenever possible.
  • Ensure site teams deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures.
  • Establish and maintain business relationships critical to local performance, including understanding the customer needs and embrace partnerships with Local Authorities.
  • Ensure complaints are answered in a timely manner and fully investigated with appropriate actions taken to prevent a reoccurrence.
  • Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I).
  • Ensure that the sites have the required level of resource, capability, and competence. Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration.
  • Engage and motivate site teams through effective leadership and communication forums to become high performing teams.
  • Be visible, credible, knowledgeable and approachable, role-modelling standards of high business and personal performance.
  • Forge strong working relationships with key stakeholders including the Trade Union.
  • Continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change Agent, making balanced yet brave decisions that change the status quo and enhance the business.


What we're looking for

  • Experience within the Transport industry, ideally within Bus
  • Site management and team leadership experience
  • Proven track record in operationality facility management with P&L ownership
  • Experience working with Trade Unions
  • Demonstrable experience in incident management and contingency response
  • Background in a customer-facing environment with dispute resolution skills
  • Demonstrable experience in creating a safe and continuously improving working environment.


This role attracts a competitive salary, plus a company car, pension, employee discounts / perks for self and family.

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