Datacenter Technician

Data Center Technician | 12-Month Initial Contract | Reading | Inside IR35

Overview:

Experis is collaborating with a renowned Global IT Services Provider to recruit an experienced Data Center Technician for an initial 12-month contract. This is a fully on-site role based in the Reading area, offering an excellent opportunity to work within a cutting-edge data center environment.

Key Responsibilities:

As a Data Center Technician, you will play a vital role in maintaining, supporting, and improving data center operations. Specific duties include:

• Hardware Maintenance and Break Fix: Troubleshooting and repairing servers, ensuring timely hardware fault resolution.
• Server Setup and Decommissioning: Provisioning, racking, stacking, configuring, and decommissioning servers and redundant equipment.
• Support Trainee Engineers: Providing guidance and training to trainee data center engineers as required.
• Expert Hardware Support: Delivering specialist support and coordinating hardware replacements as necessary.
• Operational Coordination:
• Ensuring the efficient operation of the data center by collaborating with the support team and liaising with engineers across other sites.
• Managing incoming calls and emails related to data center support issues.
• Coordinating with third-party suppliers to report and escalate customer issues.
• Customer Service Excellence:
• Responding to customer issues within defined SLAs.
• Providing proactive updates to customers regarding service resolutions.
• Escalating unresolved tickets to second-line teams while ensuring monitoring and closure.
• Process Adherence: Following established escalation processes and maintaining quality and efficiency in all technical and service delivery activities.

Shift Patterns:

This role operates on a rotational shift basis, ensuring 24/7 coverage. Shifts include:

• Early: 07:00 to 14:30
• Late: 14:30 to 22:00
• Weeknight: 22:00 to 07:00
• Weekend Day: 07:00 to 19:00
• Weekend Night: 19:00 to 07:00

Additional Details:

• This is a temporary-to-permanent role, offering long-term growth opportunities for successful candidates.
• Candidates must be proactive, detail-oriented, and skilled in managing technical challenges in a fast-paced environment.

Skills and Experience Required:

• Proven experience in server maintenance and troubleshooting across HP, Dell, and IBM platforms.
• Familiarity with data center operations, including server provisioning and configuration.
• Strong customer service skills and ability to work effectively under SLAs.
• Team player with a collaborative approach to problem-solving.
• Flexibility to work rotating shifts, including nights and weekends.

This role offers an excellent chance to work at the forefront of IT services, contributing to a dynamic and collaborative data center environment.