Head of Property

Are you looking for a role where you can impact excellence and drive standards? We are seeking a visionary Head of Property to lead our operational property management teams. In this pivotal role, you'll empower and guide the Regional Managers as they surpass expectations and drive performance excellence across our portfolios. Join us and be a part of redefining the future of property management

KEY RESPONSBILITIES:

The Head of Property will have principal responsibility for the effective and efficient management of the operational teams within POD that deliver front line services to our clients/customers. Responsibilities include but are not limited to: -

• Build and maintain effective working relationships with key departmental leads – Client Finance, Business Systems, Talent, Health and Safety, Mobilisation, Support Services and more
• Ownership of day-to-day operational service delivery
• Oversight of the portfolio’s strategic asset management – the completion of PPM tasks, risk actions and other maintenance or infrastructure asset related requirements
• Supporting the development and management of Talent at all operational levels to ensure there is a consistency in performance management, talent mapping and talent development
• Responsibility for operational service delivery in accordance with POD’s proven process: -
• Supervising and reporting on H&S and asset compliance (PPM’s and risks)
• Establishing SOP’s and ensuring they are adhered to
• Operational strategy development and implementation with the COO
• Staff mentorship and training
• Key client relationships
• Engage and support client finance and support services routines including budgeting, credit control, reporting, void modelling
• Influence and engage with business improvement, ensuring a customer centric approach
• Provide technical support, advice and guidance to eh operational teams

Key performance metrics would be identified and defined in the following areas:

1. Talent management and development
2. Client / customer satisfaction
3. Planned preventative maintenance
4. Risk management
5. Customer engagement score
6. Response time
7. Resolution time
8. Client finance

Operational Service Delivery:

Mobilisation: Supporting the POD mobilisation team as and when POD secures new contracts. Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally.

Risk Management: Taking ownership of the portfolio’s risk management routines, utilising PODs systems and processes to ensure compliance.

Planned Preventative Maintenance (PPM): Taking ownership of PPM’s, utilitising POD systems to ensure the appropriate assets are maintained and compliance certification obtained on time.

Staff mentorship and training: You will be responsible for the service delivery of the operational teams so a principle point of focus will be staff development, performance management and training.

Process Improvement and SOP’s: To oversee and support the ongoing management routines of the department to ensure uniformity in our approach and establish a process of continual improvement in how POD undertakes its activities.

Client Finance

Working alongside the client finance team to ensure the operational finance functions are undertaken and delivered to meticulous standards. This will include but is not limited to:

• Client budgets are reviewed and issued on time
• Assist with void modelling for new build schemes
• Ensuring client reporting is delivered on time and to the required POD standard
• Work closely with the finance team in the production of and sign off of year end packs

Compliance

All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers.

Health and Safety

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises.

Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:

• All employees should use our smart technology to record and manage their safety routines, learn from trends and seek to improve together.
• All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
• All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.
• All employees should support each other to ensure we take care of our physical and mental wellbeing.

We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious of their responsibilities in this regard and seek clarity when necessary.

At POD we are committed to the POD Values:

You should always display the key POD values of being:

• Meticulous- preparation, process, detail, diligent, methodical, specific
• Dedicated - commitment, belief, passion, self-discipline, enthusiasm
• Smart - innovative, resourceful, original, creative, effective
• Supportive - collaborative, honest, communicative, flexible, team-player