Graduate embedded support engineer

4 weeks ago

Tadworth, United Kingdom People Source Consulting Full time

Role: Graduate embedded support engineer

Location: Tadworth Surrey

Salary: £25-30k based on experience + benefits




** This role is exclusive to People Source so you must apply via this job advert**



To apply for this role you just need to be able to read circuit diagrams.



This role specifically provides first and second line technical support to our customers (major water utilities) using our leading edge Remote Telemetry Devices (RTU's) and you will be joining the customer technical support team.



These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer focused role with a strong technical background, that will provide front line support to assist with resolving technical queries and issues they experience with our products.



Responding to a wide range of requests the role will involve providing product advice and information, system integration, and investigating and resolving technical issues as they arise requiring an ability to think on your feet and provide clear information to customers.



The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.



Principal Accountabilities



Technical customer support

Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs

Develop and maintain clear communication channels to customers and internal departments.

Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary

Develop and maintain clear communication channels to customers and internal departments.

Provide clear easy to follow user documentation/instructions to customers


Education/Experience:



Degree in Engineering or equivalent

Customer-facing skillset managing internal & external stakeholders

Experience of working with industrial embedded devices

Electronics hardware knowledge is essential

Experience of industrial protocols e.g. DNP3, Modbus SDI-12

Wireless cellular communications i.e. GPRS, 3G, NB-IoT, LTE-M

Technical background in telemetry or equivalent i.e. Teleco, IT Networks

Help desk ticketing systems i.e. Jira



How to apply?


Please send a CV to daniellechapman@peoplesource.co.uk

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