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General Manager

3 months ago

Leeds, United Kingdom O50C Full time

O50C are delighted to be working with on of the UK’s largest purpose built residential group who are recruiting or a General Manager, responsible for overseeing all aspects of operations and management for a large residential property. The General Manager is responsible for delivering the national operations strategy and associated initiatives within their cluster (or property), whilst setting their own property specific priorities that deliver a world class student experience all residents.

As the leader of the local property cluster, supported by their cluster management team and regional / central functions – the General Manager is ultimately responsible for their team’s engagement, all aspects of safety and security, the cleanliness and condition of the assets, sales and revenue performance, the wellbeing and experience of their students, profitability and capital planning, and project execution.


Key Responsibilities:

  • Develop and implement business plans and strategies to maximize property performance
  • Oversee daily operations including maintenance, leasing, resident services, and financial management
  • Ensure compliance with all applicable laws, regulations, and company policies
  • Prepare and manage annual operating budgets and capital expenditure plans
  • Monitor financial performance and implement strategies to meet revenue goals
  • Oversee rent collection, accounts payable/receivable, and financial reporting
  • Develop preventative maintenance programs
  • Oversee all repairs, renovations, and capital improvement projects
  • Ensure property grounds and facilities are well-maintained
  • Maintain high levels of resident satisfaction and retention
  • Oversee resident services and promptly address any issues or complaints
  • Plan and host community events and activities
  • Recruit, train, and supervise property management team
  • Conduct performance evaluations and provide ongoing coaching/development
  • Ensure staff adheres to company policies and procedures


Qualifications:

  • Bachelor’s degree in business, Real Estate, or related field
  • 5+ years of experience in property management, including 3+ years in a leadership role
  • Strong financial acumen and budgeting skills
  • Excellent interpersonal and communication abilities
  • Proficiency with property management software
  • Be responsible, dependable, and contactable always in accordance with the role
  • Acts as a mentor and coach to all managers, providing feedback and development opportunities as necessary
  • Builds superior confidence in teams and recognises brilliant performance
  • Has a track record in attracting and developing leaders, supporting others in developing their career
  • Able to manage challenging conversation and provide developmental support to ensure the team meets the expected standard of performance across all activities, and managing underperformance where necessary
  • Able to drive a culture of high-performance and lifelong learning, taking responsibility to develop own areas of growth and supporting the team through regular 1-to-1 conversations
  • Can solve complex problems through analysis to understand underlying issues and root causes, and makes it right
  • Able to identify a range of opportunities and takes specific action to improve performance or results
  • Has the ability to create environments where people are open and best practice can be shared
  • Is calm under pressure and steps up to lead in difficult situations
  • Has a proven track record of delivering results
  • Shows knowledge of the PBSA sector and the competitor landscape