Service Engineer
4 weeks ago
Job Title: Service Engineer
Location: Chester-Le-Street
Salary: up to £34,000
Working Pattern: Monday - Friday
Working Model: Hybrid Working (3 days on site / 2 days WFH)
NRG are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a period filled with exciting and ongoing projects.
Primary Responsibilities (Service Delivery):
- Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care.
- Adhering to service level agreements and meeting deadlines.
- Collaborating efficiently as part of the service team, often working independently.
- Escalating incidents to Senior Engineers when necessary.
- Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager.
- Creating customer support documentation.
- Recording daily timesheets in accordance with company policies.
- Traveling to customer sites as needed.
- Adhering to departmental procedures and ensuring the proper execution of procedural activities and guidance.
What we are looking for:
- Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security.
- Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or attained certifications like CCNA, Microsoft Teams Administrator Associate, Azure Administrator Associate, VMWare).
- Exceptional customer service and communication skills.
- Decent level of expertise in computer hardware assembly and repair.
- Intermediate proficiency in installing operating systems, managing general software, addressing virus-infected machines, and implementing malware protection software.
- Knowledge of virtualization technologies (VMWare, HyperV).
- Familiarity with terminal server environments, preferably RDS.
- Understanding of Microsoft Exchange.
- Capability to investigate issue and seek resolutions utilising online resources.
- 2 years’ experience or more is desirable in 2nd line helpdesk support including troubleshooting and issue resolution.
For more information or to apply, click Apply Now and a member of our team will be in touch.
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