Front Desk Receptionist

2 weeks ago

London Area, United Kingdom Red Personnel Full time

Role Receptionist/ Administrator

Sector Charity

Working on Site full time

Location Euston

Temporary assignment until May 2025

Hourly rate: £14.00 per hour

Working pattern : Monday to Friday

Hours : 8:30am – 4:30pm

Wanted a Receptionist /Administrator to join a much-respected national charity based at Head Office in central London. In this role you will be providing a welcoming front of house service to visitors and tenants, and a professional, customer-focused administrative service to colleagues. Ensure the comfort and safety of everyone using the premises. Foster a sense of community as part of the front of house and facilities team.

Role overview

  • Provide central function services, including reception, mail distribution, meeting room support, travel booking, courier services, data entry, and general administration.
  • Act as the first point of contact for clients and visitors, issuing security passes and coordinating deliveries.
  • Monitor the shared mailbox, respond to enquiries, and direct colleagues and visitors.
  • Operate the switchboard, ensuring callers receive high-quality assistance.
  • Offer customer-focused administrative services, such as preparing documents, processing donations, and updating databases.
  • Support administrative colleagues in other teams, linked to specific projects or programmes.
  • Manage and maintain good housekeeping in the multi-functional space, ensuring cleanliness and replenishment of refreshments.
  • Comply with data protection legislation.
  • Provide ad hoc support during peak periods.
  • Assist the Facilities function with the Fire Emergency Evacuation Plan and Health and Safety procedures, liaising with contractors and supporting maintenance work.
  • Perform other duties as requested by the Front of House Manager, Building and Facilities Manager, or Executive Director of Finance and Resources.

What you will need for this role:-

  • Excellent communication and interpersonal skills
  • Experience in an administrative and customer-facing environment
  • Diplomatic and helpful manner on the telephone
  • Ability to engage with a wide range of visitors
  • Ability to work as part of a team
  • Ability to undertake a range of administrative and general duties
  • Proven ability to organise and manage a varied workload
  • Ability to work well under pressure
  • Proven ability to handle confidential information
  • Experience with Microsoft packages, including Excel, Word, Teams, SharePoint, OneDrive, Outlook, PowerPoint

Interviews to take place as soon as possible with a view to a start soon thereafter.

If you have the skills and experience required for this role and are looking to work for a much respected charity, please submit your CV for immediate review.

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