Product Support Specialist, EMEA

3 weeks ago

United Kingdom Symplicity Full time

Symplicity is a global provider of technology solutions to Higher Education institutions.

Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales.

Product Support Specialist (PSS) are the initial point of contact for clients needing support with their Symplicity software. Their goal is to provide exceptional service both internally and externally.

The PSS provides telephone, chat and helpdesk support; troubleshoot and test bugs; write internal support and training notes; train clients and new staff on Symplicity systems; assist with QA where needed; help write product requirements; produce client training materials; and collaborate with other internal staff members.


Essential Duties

  • Help Desk Support: Provide answers to client questions via email, chat and phone. Research feature requests and suggest workarounds when possible. Submit issues on JIRA on clients’ behalf. Write clear support notes. Escalate issues as appropriate. Keep the Manager, Client Support advised of any critical issues. Collaborate/consult across teams as needed to resolve client issues and calls.
  • Configuration of application features, such as SAML/Azure Entra SSO, Email sending, and creation of student interface ‘theme’ packs.
  • Client Training: Provide training to clients on system modules, including one-on-one sessions, demos, walk-throughs and public webinars.
  • Internal Training: Train new staff members on system functionality and act as a help resource for other support staff. Participate in ongoing internal training programs to maintain expected level of system knowledge to appropriately assist clients.
  • Data Import: Perform imports of client data and set up auto import scripts for developers.
  • New Client Implementations: Assist with new client deployments as needed, including technical setup of applications on Microsoft web servers.
  • System Testing: Assist with QA and testing as needed.
  • Documentation: Help create and edit internal and client documents and reports.
  • Professional Services: Work with colleagues on other service delivery projects, as assigned by supervisor.
  • Other duties as assigned.


Minimum Qualifications

  • Bachelor’s degree in a relevant subject.
  • Experience of using HTML and CSS to edit web content.
  • Ability to understand and write SQL database queries on production systems.
  • Using remote desktop to access servers.
  • Using Microsoft Internet Information Services (IIS) and Microsoft SQL server management studio.
  • Adept at technical trouble-shooting and creative problem-solving.
  • Excellent communication skills (verbal and written).
  • Strong work ethic.
  • Approachable and able to act as a trusted advisor to clients.
  • Demonstrable personal initiative, self-motivated.
  • Team player, co-operative, flexible.
  • Ethical business standards.


Desirable Qualifications

  • Experience of University Careers Services, Experiential Education/Work-based Learning and/or Careerhub / UniHub is preferred, but not required.
  • Experience of Amazon Web services, in particular, configuration of S3 and SES.


Information about Working Condition and Remuneration

  • This role is fully remote, with some occasional travel to client locations or for team meetings.
  • The successful candidate will be provided with a company laptop, and is expected to organise a suitable working location themselves.
  • Annualized salary of 28,000 GBP to 36,000 GBP, based on qualifications.
  • Holiday entitlement: 25 working days in addition to normal public or bank holidays
  • The following company-paid benefit plans are established:

• Life Assurance

• Group Income Protection

• Pension Scheme

  • EMEA Payroll Specialist

    1 week ago

    united kingdom Lancesoft Ltd Full time

    Job Title: EMEA Payroll SpecialistLocation: Manchester, UK - 2 days onsite OR Remote in London visit once in a week to Manchester officeDuration: 6 Months ContractMust Have:Native or fluent Flemish/DutchExperience of managing Belgian payroll process (Headcount 500+)Experience with Time & Attendance systems (Pro-time knowledge)The EMEA Payroll Specialist will...

  • EMEA Payroll Specialist

    1 week ago

    United Kingdom Lancesoft Ltd Full time

    Job Title: EMEA Payroll Specialist Location: Manchester, UK - 2 days onsite OR Remote in London visit once in a week to Manchester office Duration: 6 Months Contract Must Have: Native or fluent Flemish/Dutch Experience of managing Belgian payroll process (Headcount 500+) Experience with Time & Attendance systems (Pro-time knowledge) The EMEA Payroll...

  • Product Support Specialist, EMEA

    2 weeks ago

    United Kingdom Symplicity Full time

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Product Support Specialist, EMEA

    2 weeks ago

    United Kingdom Symplicity Full time

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support with...

  • Product Support Specialist, EMEA

    3 weeks ago

    United Kingdom Symplicity Full time €28,000 - €36,000

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Product Support Specialist, EMEA

    3 weeks ago

    United Kingdom Symplicity Full time €28,000 - €36,000

    Symplicity is a global provider of technology solutions to Higher Education institutions. Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales. Product Support Specialist (PSS) are the initial point of contact for clients needing support...

  • Product Manager

    3 weeks ago

    United Kingdom My Product Path Full time

    Product Manager (Global) Maidenhead - 2-3 days per week £60,000 + 5% bonus My Product Path are exclusively partnered with a global Electronics Manufacturing organisation to recruit a new Product Manager to join their fast growing global product function. The company are a standalone business but apart of a FTSE listed organisation and are in scale-up...

  • Sales Director

    4 weeks ago

    united kingdom NoviSign Digital Signage Full time

    Sales Director, EMEA & APAC As a Sales Director for EMEA & APAC, you will be responsible for developing and managing our direct sales and channel partner business across Europe, the Middle East, Africa, and Asia-Pacific regions. You will drive sales growth by identifying, engaging, and nurturing relationships with both end customers and key channel...

  • Partner Account Manager

    1 month ago

    united kingdom Evolve IP EMEA Full time

    The primary responsibility of a Partner Account Manager is to identify and acquire new partners that resell Evolve IP solution in a white label model across the defined target markets throughout EMEA new partners, onboard them and grow the base of existing partners. In addition, the Partner Account Manager is providing strategic solutions and commercial...

  • Director, Enterprise Customer Success

    4 weeks ago

    united kingdom Pixalate Full time

    Job Title: Director, Enterprise Customer Success (EMEA) Employment Type: Full-time Location: London, UK Minimum Experience: 5+ years Pixalate is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites. Our software and data have been used to...

  • Public Relations Specialist

    4 weeks ago

    united kingdom Sphera Full time

    Job Description The Public Relations Specialist is a critical player on our marketing team to help us build awareness, consideration, and preference for our products and services, and build and protect our reputation around the world. The role is for an “up and comer“ with some PR experience and a lot more initiative who wants to make a mark in the...

  • Product Support Specialist

    4 days ago

    United Kingdom Brammer Buck & Hickman Full time

    **About Gapp Automation**Gapp Automation is a specialist technical distributor of automation, controls, and drives solutions, part of the Rubix UK group. Our focus industry sectors include Packaging, Food Processing, Labelling, Paper Converting, Material Handling, and Marine.The RoleWe are seeking an experienced Product Support Engineer for a...

  • Product Owner

    3 days ago

    United Kingdom Sumitomo Mitsui Banking Corporation – SMBC Group Full time

    Background This new Vice President position is within EMEA Chief Compliance Office (CCO) Technology team. We are looking for an experienced Technology Product Owner to manage EMEA Compliance systems including Surveillance, Monitoring, Case Management, Data and Regulatory Reporting. EMEA CCO Technology is part of Cross-Product Platforms Technology area....

  • EMEA Marketing Strategist, Microsoft

    2 weeks ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA Marketing Strategist, MicrosoftJob Description:WHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their...

  • EMEA Marketing Strategist, Microsoft

    3 weeks ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA Marketing Strategist, MicrosoftJob Description:WHO WE ARE:Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their...

  • EMEA & ANZ DM&I Cloud Alliance Manager

    2 weeks ago

    United Kingdom Arrow Electronics, Inc. Full time

    Position:EMEA & ANZ DM&I Cloud Alliance ManagerJob Description:Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...

  • Payroll Specialist

    1 day ago

    United Kingdom Hyper Recruitment Solutions Full time

    We are currently looking for a Dutch speaking Payroll Specialist to join a leading Pharmaceutical company. As the Payroll Specialist, you will be responsible for ensuring the accurate and timely payment of salaries to employees across the EMEA region, with the main focus being Belgium. This role offers the chance to engage in various payroll projects and...

  • Payroll Specialist

    20 hours ago

    United Kingdom Hyper Recruitment Solutions Full time

    We are currently looking for a Dutch speaking Payroll Specialist to join a leading Pharmaceutical company. As the Payroll Specialist, you will be responsible for ensuring the accurate and timely payment of salaries to employees across the EMEA region, with the main focus being Belgium. This role offers the chance to engage in various payroll projects and...

  • Product Owner

    2 days ago

    United Kingdom Sumitomo Mitsui Banking Corporation – SMBC Group Full time

    Background This new Vice President position is within EMEA Chief Compliance Office (CCO) Technology team. We are looking for an experienced Technology Product Owner to manage EMEA Compliance systems including Surveillance, Monitoring, Case Management, Data and Regulatory Reporting. EMEA CCO Technology is part of Cross-Product Platforms Technology area....

  • Product Support Specialist

    4 weeks ago

    United Kingdom Brammer Buck & Hickman Full time

    ABOUT GAPP AUTOMATIONWe are a specialist technical distributor of automation, controls and drives solutions, and part of the Rubix UK group. Our key customers are OEM machinery manufacturers, and our focus industry sectors include Packaging, Food Processing, Labelling, Paper Converting, Material Handling and Marine.THE ROLEWe are seeking a self-motivated...