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Scheduler

2 months ago

North Yorkshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time

We are currently working in partnership with a Housing Association based in North Yorkshire, who are looking to appoint a Scheduler on a permanent basis.


This will be a full-time position, with hybrid working (three days working from home) and a salary of £28,500 per annum.


The ideal candidate will have experience of working as a Scheduler, Planner or Works Coordinator within a maintenance environment, excellent customer service skills.


Duties will include (but are not limited to):

  • Being the key point of contact for those contacting the housing service regarding repairs and housing maintenance issues
  • Co-ordinating and scheduling reactive and responsive repairs to the appropriate operatives and contractors
  • Dealing with customer telephone and email enquiries at the initial point and escalating to the relevant managers and teams
  • Taking incoming calls from tenants in relation to repairs works
  • Logging calls from tenants and raising repairs request and orders where necessary
  • Post-reviewing work to plan work for the following day
  • Ensuring pre-planned work orders are arranged in a logical and efficient order to complete all tasks
  • Using the in-House System DRS to schedule planned works
  • Monitoring work progress and reallocating as necessary to meet appointment times, targets and performance standards
  • Scheduling work requiring special materials or skills to match anticipated delivery/availability dates
  • Ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment


Experience required:

  • Experience required in scheduling, planning or repairs
  • Experience working with customers within housing


Skills, knowledge and expertise required:

  • Risk assessment and management
  • Compliance and due diligence
  • Excellent customer service skills
  • Resilience
  • Ability to thrive in a busy, fast paced environment


Rewards and Benefits:

  • Hybrid working (three days working from home)
  • 33 days of annual leave (including bank holidays), increasing for every year of service up to 5 years
  • Christmas bonus scheme
  • Free eye care vouchers
  • Free counselling service


Working hours:

  • 37 hours per week
  • Monday – Friday, 8am-6pm


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.