Technical Consultant

1 month ago

City Of Bristol, United Kingdom Jugo Full time

Role: Technical Consultant (AV/IT Integration)

Location: Remote


About Us:


Jugo is redefining enterprise engagement with our immersive and branded virtual environments, transforming how businesses operate and connect. As we evolve our offering, we’re seeking a Senior Video Conferencing Consultant to lead the development of a standalone and complementary SaaS video platform for Jugo. This is a unique opportunity to shape the next generation of digital communication tools in an ambitious, high-growth environment.



Role Overview:


We are looking for an experienced consultant with a solid background in video conferencing technology and SaaS productization. The ideal candidate will have technical strategy expertise and can execute a comprehensive go-to-market plan for Jugo’s new video platform, preferably with prior experience working with platforms like Zoom and\or Microsoft Teams.



Strategic Leadership:


  • Own and drive both the strategic and technical direction of a new standalone SaaS video conferencing platform that complements existing solutions such as, but not limited to Zoom and Teams, with a focus on immersive user experiences.
  • Deliver a fully-fledged, market-ready product that can be sold to customers, while meeting market demands, and preparing it for large-scale production and distribution.
  • Collaborate with developers, product managers, designers, sales and other stakeholders to define technical requirements ensuring high-quality solutions that align the technical development with business objectives.
  • Define and implement a go-to-market (GTM) strategy, covering approaches such as partnership, add-on and stand-alone application
  • Positioning, product launch, and user acquisition plans.
  • Drive innovation and stay ahead of trends in video communication and enterprise SaaS solutions,
  • Providing thought leadership and strategic insights.



Platform Architecture and Design:


  • Architect and design scalable and robust video conferencing solutions, providing high quality and detailed documentation
  • Managing key approvals and stakeholders
  • Responsible for the overall performance and user experience of the SaaS video conferencing platform.
  • Delivering a product that is reliable, scalable, and user-friendly.



Integration and Interoperability:


  • Ensure seamless integration of video conferencing capabilities with other SaaS products and third-party applications.
  • Address interoperability challenges and work towards standardising protocols and interfaces.
  • Ensure the platform meets industry standards for security, scalability, and performance.


Availability and Accessibility:


  • Provide cost effective solutions to disaster recovery, business continuity and redundancy
  • Ensuring uptime is 99.9% or higher and ability to accurately measure\monitor.
  • Delivering a product that user can access when they need it with simplicity


Support and Troubleshooting:


  • Act as a point of escalation for complex technical issues.
  • Provide advanced troubleshooting and support to resolve issues promptly and effectively.


Innovation and Research:


  • Fully up to date with the latest trends and advancements in video conferencing and related technologies.
  • Future proofs the product
  • Evaluate new tools, frameworks, and technologies that can enhance our video conferencing solutions.
  • Comprehensive knowledge of advanced video conferencing features and functionalities, including user engagement tools, branded experiences, and cutting-edge interactive technologies.



Requirements:



  • 5+ years of experience in delivering SaaS products related to video conferencing space.
  • Experience working with or developing for Zoom or Microsoft Teams highly desirable.
  • Deep understanding of Zoom and Microsoft Teams SDKs and APIs.
  • Provide leadership, strategy and development for the AV/IT integration team and associated services
  • Strong network in the video conferencing or SaaS industry.
  • Strong technical expertise in video technologies, protocols (e.g., WebRTC), and APIs for real-time communication.
  • Strategic thinker with a deep understanding of market trends, user needs, and competitive positioning in the video conferencing space.
  • Excellent communication and leadership skills, with a proven ability to manage cross-functional stakeholders and drive business outcomes.
  • Experience developing go-to-market plans, including user acquisition, launch strategies, and long-term growth plans.



Preferred Skills:


  • Experience with immersive technologies, 3D rendering, or related tools (e.g., Unreal Engine, WebGL, or similar).
  • Familiarity with cloud-based infrastructure and scalability challenges (e.g., AWS, Azure).



What We Offer:


  • A chance to lead a transformative project at the cutting edge of enterprise communication.
  • Collaborative, fast-paced work environment with a high level of autonomy.
  • Opportunity to make a meaningful impact in a rapidly growing industry.

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