Reception Manager

2 months ago

London Area, United Kingdom Imperial London Hotels Full time

Reception Manager

Royal National Hotel

40 hours Fully Flexible 5 out of 7 days weekly rota

£31,113.44+ benefits


Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.


We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.


Key Duties will include the following:

  • Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
  • Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.
  • Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards
  • Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise.
  • Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed.
  • Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best


What we’d like from you

  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation
  • Knowledge of Opera PMS
  • A Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
  • Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
  • Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike
  • A multi-tasker – with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
  • You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
  • A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
  • A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera)


What you’ll get in return

  • Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
  • Free meals on duty
  • Uniform & dry-cleaning
  • Workplace pension scheme
  • £300 Refer a Friend Scheme
  • Employee recognition
  • Employee awards
  • Social events
  • Interest-free Season Ticket Loan / Travelcard Loan
  • 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
  • Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
  • Shopping discounts across several high-street brands and online retailers
  • Mental health first aiders support & well-being
  • Employee Assistance Programme- Supported by Hospitality Action


Career & Development Benefits:

  • Training and development through our Imperial London Hotels Academy
  • Access to fully funded apprenticeships (subject to eligibility)
  • £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
  • Access to Supported Study Scheme (subject to eligibility)
  • Annual Free English Course accredited by UCL Centre for Languages & International Education
  • Opportunity to explore other roles within Imperial London Hotels after 1 year of service


Extended Benefits:

  • Technology Scheme (subject to eligibility)
  • Cycle to Work Scheme (subject to eligibility)
  • Workplace Nursery Scheme (subject to eligibility)
  • Electrical Car Scheme for senior management positions only (subject to eligibility)

  • Reception Supervisor

    6 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Administrator

    6 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    5 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    6 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    6 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Portico Corporate Reception Management

    2 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    About the RolePortico Corporate Reception Management is seeking a skilled Reception and Hospitality Manager to oversee our team at a law firm located near Chancery Lane station. The successful candidate will be responsible for managing the reception, meeting room setup, and IT troubleshooting services on site.The Reception and Hospitality Manager will have...

  • Reception Manager

    3 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Manager to oversee our small team based in the ground floor of a multi-occupied building in the Waterloo area.The successful Reception Manager will work alongside one other receptionist overseeing the building’s reception operation. They will organise and manage small events and pop ups in the lobby...

  • Corporate Reception Manager

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    The Portico Corporate Reception Management team is looking for a talented Corporate Reception Manager to join their team based in a state-of-the-art office building in Midtown.This is a fantastic opportunity to lead a small ground floor reception team and deliver exceptional 5-star service to clients and tenants. The successful candidate will be responsible...

  • Corporate Reception Manager

    3 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    **Job Description:**Company OverviewPortico Corporate Reception Management is a leading provider of corporate reception services. We are seeking a highly skilled Reception Services Manager to oversee our team and provide exceptional customer service.ResponsibilitiesManage a large team within a corporate environmentOversee event planning, reception,...

  • Reception and Hospitality Manager

    2 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico have begun the search for a Reception and Hospitality Manager to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service...

  • Reception Manager

    1 month ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a strong and passionate Reception Manager (Team Leader), who can drive our teams outstanding front of house services across 4 buildings in Kings Cross. The successful candidate will manage a team of 3 Receptionists, as they operate the reception services within our clients multi-occupied buildings. They will be...

  • Reception Services Manager

    3 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Services Manager to oversee our team of 9, based at one of the world's largest general insurance & reinsurance companies in the city.The Reception Services Manager is the most senior member of our team on site. Overseeing event planning, reception, switchboard and AV services team, as well as being...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception ManagerJob Summary:We are seeking a highly motivated and experienced Reception Manager to join our team at Portico Corporate Reception Management. As a key member of our front of house team, you will be responsible for providing exceptional customer service to our clients and their guests.Key Responsibilities:Manage a team of...

  • Reception

    1 month ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are looking for a customer focused Corporate Receptionist to join our team!Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers.To succeed in the role, you must be a people person! Based...

  • Reception Team Leader

    5 months ago

    London, United Kingdom Portico Corporate Reception Management Full time

    **Company Description** Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Reception Supervisor

    6 months ago

    London, United Kingdom The Arts Club - Reception Full time

    The Arts Club, one of London's most renowned private members' clubs, is looking for a talented and charismatic _**_Reception Supervisor_**_ to join our dynamic team, situated in the heart of Mayfair._ As a Reception Supervisor you will gain: - Private medical benefits - Discount in over 800 retail outlets - Discounts on food & beverage in our restaurants...

  • Reception Team Lead

    3 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    **About the Role**We are seeking an experienced Reception Services Manager to lead our team and provide exceptional customer service. As a key member of our team, you will be responsible for:Managing a large team within a corporate environmentOverseeing event planning, reception, switchboard, and AV services teamsSetting and monitoring service standards to...

  • Reception Manager

    22 hours ago

    London Area, United Kingdom Front FM Recruitment Full time

    Reception Manager / Front of House Manager / Account ManagerLondon£45,000 + 10% BonusReception team management across portfolioAccount Manager / Front of House Manager / needed for corporate firm. If you are either an account manager for a reception services firm, or a reception / FOH manager from a 4 or 5* hotel, or similar, then this may be a great career...

  • Reception Manager

    14 hours ago

    London Area, United Kingdom Front FM Recruitment Full time

    Reception Manager / Front of House Manager / Account ManagerLondon£45,000 + 10% BonusReception team management across portfolioAccount Manager / Front of House Manager / needed for corporate firm. If you are either an account manager for a reception services firm, or a reception / FOH manager from a 4 or 5* hotel, or similar, then this may be a great career...