IT Support Analyst

2 months ago

Hampshire, United Kingdom DataCareers Full time

IT Support Analyst

6 Month Contract

Location: Southampton (Office Based)

Rate: £226.51 per day (Inside IR35)


We are looking to recruit an IT Support Analyst on an initial 6 month contract for a technology driven police force. The IT Support Analyst delivering essential ICT operational services. This is a fantastic opportunity for an individual with a strong customer service ethos and technical expertise to make a significant impact.


This is an office based role in Southampton, however a full driving licence is required as there might be a requirement to delivery equipment to sites throughout the Hampshire region.


Key Responsibilities:


  • Manage and maintain accurate asset registers, including stock level updates and equipment handling.
  • Resolve IT incidents and fulfil service requests in a timely manner, ensuring smooth operational continuity.
  • Place orders with approved suppliers, managing the process through to delivery.
  • Develop and maintain procedure and knowledge base documentation for internal use.
  • Provide excellent customer service, ensuring a positive experience for all users.


Essential Skills and Experience:


  • Proven experience in ICT operational delivery.
  • Strong experience managing IT assets and stock levels.
  • Experience resolving incidents and fulfilling IT service requests.
  • Competent in placing and managing equipment orders.
  • Ability to travel to different locations across both Forces, with flexibility for unsocial hours. A full UK driving licence is essential due to the nature of the role.
  • Excellent communication skills and a commitment to delivering high-quality customer service.


Desirable:


  • ITIL V3 Foundation or ITIL V4 certification.
  • Experience using ServiceNow or similar service management platforms.

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