Global HR Shared Services Senior Specialist
3 weeks ago
Company Overview:
Our client is a global payment provider, committed to fostering a workplace where innovation, inclusion, and collaboration drive success. As a global leader they understand that their people are their greatest asset.
The Global HR Shared Services team plays a pivotal role in delivering efficient, high-quality HR services to employees across multiple regions and business functions worldwide, and the team is key to supporting this fast-paced environment, ensuring efficient and high-quality HR service delivery.
Position Overview:
My client is looking for experienced Global HR Shared Services Senior Specialist to join our growing HR team. This role is crucial in delivering exceptional HR support to our employees in various regions across the globe, helping maintain operational excellence in HR processes to enhance the employee experience. The ideal candidate will play a central role in employee lifecycle management, payroll, benefits administration, HRIS support, and more. If you are passionate about driving operational efficiency in a global environment and working in a company at the forefront of technology and innovation, this role is for you.
Key Responsibilities:
- Provide proactive HR support to employees and managers across global offices, ensuring smooth operations and compliance with internal policies and local labor laws.
- Manage various HR services across all global locations, including employee onboarding, payroll processing, benefits management, and HR system maintenance.
- Collaborate with the global HR team to ensure consistent application of HR processes and policies across multiple regions, delivering a seamless employee experience.
- Support HR systems and tools, ensuring data accuracy, troubleshooting issues, and improving efficiency.
- Prepare and analyze HR reports to drive decision-making and continuous improvements within the HR Shared Services function.
- Address and resolve employee queries related to HR services, benefits, policies, and HRIS systems in a timely and efficient manner.
- Identify opportunities to enhance HR processes, streamline workflows, and implement automation solutions that improve overall service delivery.
- Manage employee lifecycle activities, such as promotions, transfers, exits, and contract renewals.
- Ensure the confidentiality of employee information and provide support for sensitive HR issues with professionalism and discretion.
Requirements:
- 2-4 years of experience in HR Shared Services, HR operations, or a related field, preferably in a global or multi-regional environment.
- Strong knowledge of HR best practices, including employee onboarding, payroll, benefits, and HR systems administration.
- Familiarity with HRIS platforms (e.g. BambooHR, Lattice, Pave, Greenhouse), and proficiency with MS Office (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills with the ability to work effectively across cultures and regions.
- Strong attention to detail, organisational skills, and the ability to manage multiple tasks in a fast-paced environment.
- Ability to work independently and collaboratively in a global team setting with proactive approach.
- Fluency in English is required; additional languages are a plus.
What We Offer:
- Competitive salary and benefits package, including health and wellness programs.
- Opportunities for professional growth and career advancement in a rapidly expanding, innovative company.
- A flexible, hybrid working model to suit your needs.
- A diverse, inclusive, and dynamic global team that values creativity and collaboration.
- The opportunity to be part of an industry-leading company shaping the future of mobile payments.
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