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Field Service Engineer

2 months ago

Watford, United Kingdom CSG Talent Full time

Field Service Engineer - London - North/North West

This is a field-based role with a territory covering the North/North West area of the M25.

Suitable candidates for this exciting role will need to possess a qualification in Electrical / Electronics / Engineering and have gained experience working in a customer facing field service or technical support environment.

Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of backgrounds and industry sectors.

What you will do:

  • This role is home based and will involve travelling to customer sites throughout the region ensuring that the highest levels of customer service are maintained at all times.
  • Installation and commissioning of new systems.
  • End user training
  • Sales support

We are looking for someone who has:

  • Previous field service experience in electro-mechanical field.
  • Clean driving licence.
  • Flexibility and the ability to respond well to change and pressure and a methodical approach to problem solving and trouble shooting.
  • A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long standing customer relationships.
  • Good knowledge of Microsoft operating platforms (Word, Excel and Outlook)
  • Ability to work as part of a team as well as independently to resolve customer issues.
  • Minimum 1-3 years' of experience servicing analytical equipment. Some knowledge of the water industry an advantage, but not essential.
  • Able to deliver a high level of customer care Willing and able to travel 5 days per week, Monday to Friday with some staying away.
  • Good English skills, both verbal and written.

What we offer:

  • Competitive salary, plus annual incentive bonus
  • Company Vehicle
  • Full benefits package including: 25days plus public holidays; private healthcare, pension.