AWS Connect Solution Architect

3 weeks ago

United Kingdom Empiric Full time

AWS Connect Solution Architect - United Kingdom


About the Role:

We are seeking a skilled and experienced AWS Connect Solution Architect to join our team. In this role, you will be responsible for designing, implementing, and managing scalable and robust contact center solutions using AWS Connect. You will work closely with clients, stakeholders, and cross-functional teams to understand business requirements and translate them into effective technical solutions that enhance customer experience.


Key Responsibilities:


Solution Design & Architecture:

  • Design and architect contact center solutions using AWS Connect, integrating with other AWS services like Lambda, S3, DynamoDB, and others.
  • Develop end-to-end architectural solutions that align with client needs and business goals.
  • Ensure solutions are scalable, secure, and adhere to best practices in cloud architecture.


Implementation & Integration:

  • Lead the deployment and configuration of AWS Connect environments, including IVR, routing, and reporting systems.
  • Integrate AWS Connect with other third-party applications and services such as CRM systems, AI-powered bots, and analytics platforms.
  • Automate and optimize the deployment process using Infrastructure as Code (IaC) tools like CloudFormation or Terraform.


Technical Leadership:

  • Provide technical leadership and guidance to development teams throughout the implementation lifecycle.
  • Conduct code reviews, ensure adherence to architectural standards, and mentor junior team members.
  • Collaborate with security teams to ensure compliance with data protection regulations and security standards.


Client Engagement:

  • Work closely with clients to gather and analyze requirements, propose solutions, and provide technical support during the project lifecycle.
  • Conduct workshops, presentations, and demonstrations to showcase the capabilities and benefits of AWS Connect.
  • Prepare detailed documentation including architecture diagrams, solution designs, and operational guides.


Continuous Improvement:

  • Stay up-to-date with the latest AWS services and features, particularly those related to AWS Connect and contact center technologies.
  • Identify opportunities for process improvement, cost optimization, and performance enhancement within the AWS Connect ecosystem.
  • Collaborate with AWS representatives and other third-party vendors to ensure the successful delivery of solutions.


Required Qualifications:


Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. AWS certification is a plus.


Experience:

  • Minimum of 5 years of experience in cloud architecture with at least 3 years focused on AWS Connect and contact center solutions.
  • Proven experience in designing and implementing complex AWS solutions with a deep understanding of AWS services.


Technical Skills:

  • Strong proficiency in AWS Connect, including Contact Flows, Lambda integration, Lex bots, and reporting tools.
  • Hands-on experience with other AWS services such as IAM, S3, DynamoDB, CloudWatch, and Kinesis.
  • Expertise in Infrastructure as Code (IaC) tools like CloudFormation, Terraform, or CDK.
  • Familiarity with networking concepts, security protocols, and compliance frameworks related to cloud environments.


Soft Skills:

  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and a proactive approach to challenges.
  • Ability to work independently and in a team-oriented environment, managing multiple priorities effectively.


Preferred Qualifications:

  • AWS Certified Solutions Architect – Professional or equivalent certification.
  • Experience with DevOps practices and CI/CD pipelines.
  • Familiarity with other contact center platforms and tools, such as Genesys or Avaya.

  • AWS Connect Solution Architect

    3 weeks ago

    United Kingdom Empiric Full time

    AWS Connect Solution Architect - United Kingdom About the Role: We are seeking a skilled and experienced AWS Connect Solution Architect to join our team. In this role, you will be responsible for designing, implementing, and managing scalable and robust contact center solutions using AWS Connect. You will work closely with clients, stakeholders, and...

  • AWS Solutions Architect

    1 week ago

    United Kingdom X4 Technology Full time

    New permanent opportunity for an AWS Solutions Architect to join a leading IT Services and Solutions provider in the UK Please note: This position is fully remote and requires candidates that are based in the UK already. AWS Solutions Architect Responsibilities Presales and requirements gathering High and low level design of AWS Infrastructure ...

  • AWS Solutions Architect

    3 weeks ago

    United Kingdom X4 Technology Full time

    New permanent opportunity for an AWS Solutions Architect to join a leading IT Services and Solutions provider in the UK Please note: This position is fully remote and requires candidates that are based in the UK already. AWS Solutions Architect Responsibilities Presales and requirements gathering High and low level design of AWS Infrastructure ...

  • AWS Solutions Architect

    3 weeks ago

    United Kingdom X4 Technology Full time

    New permanent opportunity for an AWS Solutions Architect to join a leading IT Services and Solutions provider in the UKPlease note: This position is fully remote and requires candidates that are based in the UK already.AWS Solutions Architect ResponsibilitiesPresales and requirements gatheringHigh and low level design of AWS InfrastructureTechnical...

  • AWS Solutions Architect

    1 week ago

    United Kingdom X4 Technology Full time

    New permanent opportunity for an AWS Solutions Architect to join a leading IT Services and Solutions provider in the UK Please note: This position is fully remote and requires candidates that are based in the UK already. AWS Solutions Architect Responsibilities Presales and requirements gathering High and low level design of AWS Infrastructure Technical...

  • AWS Solutions Architect

    3 weeks ago

    United Kingdom X4 Technology Full time

    New permanent opportunity for an AWS Solutions Architect to join a leading IT Services and Solutions provider in the UKPlease note: This position is fully remote and requires candidates that are based in the UK already.AWS Solutions Architect ResponsibilitiesPresales and requirements gatheringHigh and low level design of AWS InfrastructureTechnical...

  • Digital Solution Architect AWS

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. The successful individual will be...

  • Digital Solution Architect AWS

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. The successful individual will be responsible...

  • Digital Solution Architect AWS

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. The successful individual will be...

  • Solutions Architect

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. This is great time to join, as they embark on...

  • Solutions Architect

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. This is great time to join, as they embark on a...

  • Solutions Architect

    7 days ago

    United Kingdom RedRock Resourcing Full time €100,000

    Solutions Architect (Java/AWS/Payments) Exciting Solution Architect opportunity with a global and leading organisation in the FinTech space. My client is looking for a talented and well rounded Solution Architect with a strong background in Java based applications/systems, AWS and payment system technologies. This is great time to join, as they embark on...

  • Solutions Architect Architect DevOps AWS

    7 days ago

    United Kingdom Oliver Bernard Full time €140,000 - €160,000

    Hybrid Working with 1-2 days in London and 3-4 days WFH (remote working) Investment Technology Solutions ⚙️ System Architecture, Java Engineering Background, Staff Engineer/Principal Engineer You will oversee a team of Software Engineers & Architects and work very closely with their CTO, delivering technology solutions for their customers and...

  • AWS Presales Architect

    4 days ago

    united kingdom X4 Group Ltd Full time

    New permanent opportunity for an AWS Presales Architect to join a leading IT Services and Solutions provider in the UKPlease note: This position is fully remote and requires candidates that are based in the UK already.AWS Presales Architect ResponsibilitiesPresales and requirements gatheringHigh and low level design of AWS InfrastructureTechnical deployment...

  • Solutions Architect

    2 weeks ago

    United Kingdom Roc Search Full time

    SC Clear AWS Solutions Architect A key client of mine is looking for an SC Clear AWS Solutions Architect to help support on an initial 6 Month Contract. This role is hybrid and will require 3x per week on site initially INSIDE IR35 The ideal candidate will have: Experience in management roles AWS Certified Hold Active Security Clearance Excellent...

  • Aws Cloud Application Architect

    3 weeks ago

    United Kingdom Telefónica Tech (EN) Full time

    Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. Global strategic hubs: The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to...

  • Solutions Architect

    2 weeks ago

    United Kingdom Hellowork Consultants Limited Full time

    Role: Solutions Architect Location: London – Hybrid Must: Worked in Automotive/ Electric Vehicle industry. Short Description We are seeking a highly skilled Technical Architect to join our dynamic team and play a pivotal role in shaping the digital future of our Electric Vehicle company. As a Technical Architect, you will be responsible for...

  • AWS Cloud Architect

    7 days ago

    United Kingdom CLEO Systems Full time

    Job Purpose As an AWS Cloud Architect, your primary mission is to lead and guide the design, implementation, and optimization of our cloud infrastructure solutions on Amazon Web Services (AWS). You will play a critical role in establishing our cloud-first strategy through architecting and managing scalable, secure, and high-performance cloud environments...

  • AWS Cloud Architect

    7 days ago

    United Kingdom CLEO Systems Full time

    Job Purpose As an AWS Cloud Architect, your primary mission is to lead and guide the design, implementation, and optimization of our cloud infrastructure solutions on Amazon Web Services (AWS). You will play a critical role in establishing our cloud-first strategy through architecting and managing scalable, secure, and high-performance cloud environments...

  • Cloud Solutions Architect

    3 weeks ago

    United Kingdom The Recruitment Company Full time €500 - €550

    Location: Galway Compensation: €500/€550 Daily D.O.E. Work Arrangement: Hybrid Eligibility: Must possess a European passport, Stamp 4 visa, or Stamp 1G spousal visa. The Recruitment Company is collaborating with a prominent investment firm that is transforming the financial sector through groundbreaking solutions. Our client's achievements are fueled by...